The GLS Legal Operations Centre

The GLS Contracting Doctrine: How to Engineer an Industrial-Scale Contracting Function

Introduction: A new approach to your contracting function is neededContracting is one of the most…

• 19 Jan 26

Engineering In-House Legal Team Performance - Why In-House Legal Teams Cannot Scale Without a Deliberate Human Capital System

Engineering Legal PerformanceHow the GLS Human Capital Line Makes Performance Scalable1.…

7 mins • 17 Jan 26

Managing Lawyers to Engineering Legal Performance - Why Traditional In-House Legal Models No Longer Scale

IntroductionFor many years, in-house legal teams have been managed using human capital models…

• 17 Jan 26

How to Effectively Produce Global or Regional Contract Templates

How to Produce a Global or Regional Contract TemplateWhy most in-house attempts fail, why CLMS…

10 min • 16 Jan 26

AI Contract Review: Brilliant, Flawed, and Absolutely Essential

Introduction: The Reality Behind the BuzzAI Contract Review is one of the most exciting…

5 minutes • 15 Jan 26

Why Legal Metrics Must Come Before KPIs — Decision Quality as the Missing Discipline in Legal Performance

In-house legal teams are increasingly assessed on outcomes: speed, cost, risk management, and…

5 min • 15 Jan 26

In-House Careers: Review Your Performance

In-House Legal Tip: Getting better means actively looking for ways to improve. Taking time to do…

2 minutes • 15 Jan 26

Drafting Collaboration Platforms: The Promise vs The Reality

Introduction: The Allure of Collaboration TechDrafting Collaboration Platforms (DCPs) are…

6 minutes • 14 Jan 26

Internal Client Engagement: Tech That Brings You Closer - or Pushes You Away

The Big Problem Nobody Talks AboutLegal tech is everywhere. AI-driven contract review, workflow…

5 minutes • 14 Jan 26

The GLS Contracting Doctrine: How to Engineer an Industrial-Scale Contracting Function

Introduction: A new approach to your contracting function is neededContracting is one of the most…

• 19 Jan 26

Why Legal Metrics Must Come Before KPIs — Decision Quality as the Missing Discipline in Legal Performance

In-house legal teams are increasingly assessed on outcomes: speed, cost, risk management, and…

5 min • 15 Jan 26

In-House Careers: Review Your Performance

In-House Legal Tip: Getting better means actively looking for ways to improve. Taking time to do…

2 minutes • 15 Jan 26

Workload Forecasting & Diagnostics: The Discipline Behind High‑Performance In‑House Legal Teams

Executive Premise: You must own your data analytics agendaWorkload forecasting and diagnostics is…

8 min • 14 Jan 26

How to Optimise Your Legal Department Processes

Optimising Your Legal Department ProcessesA Practical Guide to World-Class Process DesignIn the…

8mim • 11 Jan 26

In-House Legal Department Processes & Procedures - Your Core Operating Infrastructure

Why They Matter More Than Most Legal Teams Realise — and How to Make Them WorkFor many in-house…

8mim • 10 Jan 26

Under the Hood: Why Legal Leaders Are Driving Blind

The Car Analogy – Delivered Up FrontMost in-house legal leaders know what makes their legal…

3 min • 09 Jan 26

Legal Operations Planning: The Architect Behind Legal Transformation

IntroductionLegal Tech is everywhere. AI-driven contract review, predictive analytics, workflow…

6 minutes • 08 Jan 26

Contract Closure Time: The Metric That Defines Contracting ROI

Contract Closure TimeWhy This Single Metric Defines the Real ROI of Contracting TransformationIn…

9 mins • 26 Dec 25

10 Ways GLS Overflow™ Can Help Your In-House Team With Today’s Problems

IntroductionThe in-house legal team that is too busy to spend time on strategies to become less…

2 min • 26 Nov 25

Managed Legal Services versus Legal Secondments

Managed Legal Services and the Changing LandscapeHistorically, in-house legal departments have…

3 min • 13 Nov 25

Do Law Firm Panels Make Sense?

IntroductionThe 2023 Legal Department Operations Index reported that 78% of in-house legal…

5 min • 30 Oct 25

GLS Legal Ops: Legal Department Cost Reduction Tips

GLS Legal Ops: Legal Department Cost Reduction Tips All in-house legal teams are being asked to…

2 min • 19 Jun 25

Managed Legal Services: 10 Tips For Success

IntroductionManaged legal services offer in-house legal teams a way to address low-risk and/or…

3 min • 09 Sep 24

In-House Legal Tip: Reduce Legal Dept. Costs with Value Creation

If your Board capped your legal team’s budget for next year at US$100,000 dollars and said they…

1 min • 27 Jun 23

Compliance Workflow

Introduction: Compliance Does Not Operate on Intent - It Operates on WorkflowMost organisations…

4 min • 17 Dec 25

Policy Infrastructure Audit

Introduction: Policies Are the Backbone of Compliance - or Its Weakest LinkEvery compliance…

4 min • 17 Dec 25

The Importance of Correctly Assigning Roles & Responsibilities in a Compliance Team

Introduction: Compliance Does Not Fail Because of Bad IntentionsMost compliance failures do not…

4 min • 17 Dec 25

The GLS Contracting Doctrine: How to Engineer an Industrial-Scale Contracting Function

Introduction: A new approach to your contracting function is neededContracting is one of the most…

• 19 Jan 26

Engineering In-House Legal Team Performance - Why In-House Legal Teams Cannot Scale Without a Deliberate Human Capital System

Engineering Legal PerformanceHow the GLS Human Capital Line Makes Performance Scalable1.…

7 mins • 17 Jan 26

Managing Lawyers to Engineering Legal Performance - Why Traditional In-House Legal Models No Longer Scale

IntroductionFor many years, in-house legal teams have been managed using human capital models…

• 17 Jan 26

How to Effectively Produce Global or Regional Contract Templates

How to Produce a Global or Regional Contract TemplateWhy most in-house attempts fail, why CLMS…

10 min • 16 Jan 26

Workload Forecasting & Diagnostics: The Discipline Behind High‑Performance In‑House Legal Teams

Executive Premise: You must own your data analytics agendaWorkload forecasting and diagnostics is…

8 min • 14 Jan 26

In-House Lawyers: Strapping F1 engines onto Shopping Carts

Introduction: Its not the cost of the lawyer, its the ROIThis paper is an introduction to the GLS…

5 min • 12 Jan 26

Introducing the GLS Human Capital Line For In-House Legal Teams

This paper is the second in a two-part series.In the first paper — In-House Lawyers: Strapping…

5 min • 12 Jan 26

How to Optimise Your Legal Department Processes

Optimising Your Legal Department ProcessesA Practical Guide to World-Class Process DesignIn the…

8mim • 11 Jan 26

In-House Legal Department Processes & Procedures - Your Core Operating Infrastructure

Why They Matter More Than Most Legal Teams Realise — and How to Make Them WorkFor many in-house…

8mim • 10 Jan 26

Stop Briefing Your Mates: Why GCs Must Rethink External Legal Relationships

IntroductionLet’s talk about the elephant in the legal department.For all the talk of…

• 08 Dec 25

Traditional Law Is Broken (Part 1)

The Traditional Law Firm Model Is BrokenThe traditional law firm model (“TradLaw”) as we know…

5 minutes • 14 Feb 24

In-House Legal Tip: Performance Manage your External Counsel

There are not too many in-house legal teams that talk positively about the value that their…

1 min • 20 Oct 22

Performance Managing Your External Legal Counsel

In-house legal teams (IHL) have for years universally agreed that law firms must drastically…

15 minutes • 15 Jan 20

Traditional Law Is Broken (Part 2)

Introduction The True Cost Of The Hourly RateGLS believes that more than 95% of businesses…

8 minutes • 20 Feb 17

The GLS Contracting Doctrine: How to Engineer an Industrial-Scale Contracting Function

Introduction: A new approach to your contracting function is neededContracting is one of the most…

• 19 Jan 26

How to Effectively Produce Global or Regional Contract Templates

How to Produce a Global or Regional Contract TemplateWhy most in-house attempts fail, why CLMS…

10 min • 16 Jan 26

Contract Automation: Technically Brilliant, Behaviourally Broken

Introduction: The Automation ParadoxContract automation is one of legal tech’s most seductive…

5 minutes • 13 Jan 26

Contract Closure Time: The Metric That Defines Contracting ROI

Contract Closure TimeWhy This Single Metric Defines the Real ROI of Contracting TransformationIn…

9 mins • 26 Dec 25

Why Legal Intake Is the Most Foundational Station on the GLS Legal Operations Tube Map

Why Legal Intake Is the Most Foundational Station on the GLS Legal Operations Tube MapIf you…

6 minutes • 26 Dec 25

Customised Standardisation: The Strategic Discipline That Will Help Make Your Contracting Function Future Ready

Introduction: The Lawyer’s ReflexLawyers are trained to spot exceptions. It’s our superpower.…

5 min • 03 Nov 25

Stop the Leak: How Legal Teams Can Recover Value Seepage from Commercial Contracts

Introduction: The Hidden Drain on Enterprise ValueEvery commercial contract is a promise of…

• 29 Oct 25

Transform Your Contracting Function in Just 100 Days

IntroductionContracts are the backbone of every business, yet many legal teams struggle with…

• 02 Oct 25

In-House Legal Tip: The Clause Bank - Unleash Its Power

IntroductionHigh-performance in-house legal departments utilize “Clause Banks” to drive…

1 min • 10 Sep 25

AI Contract Review: Brilliant, Flawed, and Absolutely Essential

Introduction: The Reality Behind the BuzzAI Contract Review is one of the most exciting…

5 minutes • 15 Jan 26

Drafting Collaboration Platforms: The Promise vs The Reality

Introduction: The Allure of Collaboration TechDrafting Collaboration Platforms (DCPs) are…

6 minutes • 14 Jan 26

Internal Client Engagement: Tech That Brings You Closer - or Pushes You Away

The Big Problem Nobody Talks AboutLegal tech is everywhere. AI-driven contract review, workflow…

5 minutes • 14 Jan 26

Why Tech Procurement Is the Silent Killer of Legal Tech Success

Procurement can be an obstacle to legal tech procurementLegal tech failure doesn’t happen in…

5 minutes • 14 Jan 26

Contract Automation: Technically Brilliant, Behaviourally Broken

Introduction: The Automation ParadoxContract automation is one of legal tech’s most seductive…

5 minutes • 13 Jan 26

eSignature Implementation – How to Do It Right

eSignatures: Sounds easy enough right?Buying an eSignature platform is easy. Making it work…

5 minutes • 13 Jan 26

Why Operating Without a Data Incident Response Plan Is a Catastrophic Gamble

Opening HookImagine this: It’s 3:00 a.m. on a Sunday. Your CEO calls – regulators have…

5 minutes • 13 Jan 26

Why Operating Without a Data Protection Policy Is Playing Russian Roulette with Your Reputation

Opening HookPicture this: Your legal team has just rolled out a shiny new contract automation…

5 minutes • 13 Jan 26

The GLS Legal Tech Doctrine - Make Legal Tech Work For You

Introduction: Legal Tech has proved inaccessible for most legal teamsLegal technology has reached…

5 minutes • 11 Jan 26

In-House Careers: Review Your Performance

In-House Legal Tip: Getting better means actively looking for ways to improve. Taking time to do…

2 minutes • 15 Jan 26

In-House Tip: Invest in Continuous Learning

Why You Should Invest In Continuous LearningIn the ever-evolving in-house legal landscape,…

5 min • 17 Feb 25

In-House Legal Tip: Take Time Off

Burnout doesn't make you a better lawyer. It just makes you broken.As we approach what is…

2 minutes • 04 Dec 23

GLS Launches In-House Legal Team Wellbeing Initiative

GLS Group Announces In-House Lawyer Wellbeing SeriesGLS Group is delighted to announce the launch…

2 min • 22 Jun 23

GLS Wellbeing - Stretches for Lawyers

3 min • 21 May 23

GLS Wellbeing - Breathing

3 min • 21 Mar 23

GLS Wellbeing - Nutrition Tips

2 min • 21 Feb 23

GLS Wellbeing - Posture

2 min • 21 Jan 23

Engineering In-House Legal Team Performance - Why In-House Legal Teams Cannot Scale Without a Deliberate Human Capital System

Engineering Legal PerformanceHow the GLS Human Capital Line Makes Performance Scalable1.…

7 mins • 17 Jan 26

Managing Lawyers to Engineering Legal Performance - Why Traditional In-House Legal Models No Longer Scale

IntroductionFor many years, in-house legal teams have been managed using human capital models…

• 17 Jan 26

In-House Careers: Review Your Performance

In-House Legal Tip: Getting better means actively looking for ways to improve. Taking time to do…

2 minutes • 15 Jan 26

In-House Legal Tip: 10 Tips For A Great In-House Legal Team Training Program

Legal Ops Tip: Productivity through trainingIn order to pursue constant in-house legal team…

3 • 20 Aug 25

In-House Legal Tip: Plan Your In-House Legal Career

IntroductionAsk yourself this – how much time did you spend planning your last holiday? Was it…

3 min • 31 Oct 24

Legal Ops: Ride The Wave Or Get Washed Away

Why In-house Legal Teams Must TransformGlobally, many in-house legal departments struggle to meet…

4 mins • 08 Feb 24

In-House Careers: Find Your Mentor

To excel in-house you need a mentor. Do you have one?Unlocking your full potential as an in-house…

2 minutes • 11 Dec 23

In-House Careers: Are you replaceable as an in-house lawyer?

In-house lawyers are operating in a period of intensive change – technology, working practices,…

2 minutes • 07 Dec 23

In-House Legal Tip: Take Time Off

Burnout doesn't make you a better lawyer. It just makes you broken.As we approach what is…

2 minutes • 04 Dec 23

In-House Careers: Review Your Performance

In-House Legal Tip: Getting better means actively looking for ways to improve. Taking time to do…

2 minutes • 15 Jan 26

In-House Tip: Define Your Career Vision

IntroductionDo you have a clear vision of where you want your in-house career to go?Here’s why…

• 14 Oct 25

In-House Tip: Enhance Cross-Functional Collaboration

IntroductionAre legal, procurement, finance, and business units aligned during your contracting…

• 30 Sep 25

In-House Tip: Ensure Regular Contract Audits

IntroductionAre you regularly reviewing executed contracts for compliance, performance, and…

• 23 Sep 25

In-House Tip: Train Business Teams

IntroductionDo your business stakeholders understand the basics of your contracting…

• 16 Sep 25

In-House Tip: Set Contracting KPIs

Are You Tracking How Well Your Contracting Process Is Performing?Here’s why setting KPIs is…

• 09 Sep 25

In-House Tip: Establish Clear Approval Workflows

IntroductionDoes everyone know who needs to approve what, and when, in your contracting process?…

• 02 Sep 25

In-House Tip: Automate Routine Contracts

Are simple contracts eating up too much of your legal team’s time?Here’s why automating…

• 26 Aug 25

In-House Tip: Implement a Contract Management System

Are your contracts organized, accessible, and easy to manage?Here’s why a contract management…

• 19 Aug 25

The Deal’s Done. Now Who Approved That Clause?

IntroductionLet’s be honest: most legal teams don’t have the time – or the tools – to…

• 17 Sep 25

Legal Ops Tools: Template Standardisation & Efficiency

Legal Operations Tools: Standardisation & Legal TemplatesHere is our recommended list of…

3 mins • 07 Dec 23

Why Operating Without a Data Incident Response Plan Is a Catastrophic Gamble

Opening HookImagine this: It’s 3:00 a.m. on a Sunday. Your CEO calls – regulators have…

5 minutes • 13 Jan 26

Contracting Policies: Eliminate Weakness In Your Contracting Function

IntroductionThe Contracting Policy is perhaps the simplest and most potent efficiency initiative…

6 minutes • 07 Oct 24

In-House Legal Tip: Get Your Legal Department Operating Authority

IntroductionThe Legal Department Operating Authority ("LDOA") is an essential legal…

1 min • 05 Jun 24

Legal Ops Tools: The Legal Department Service Charter

What is a Legal Department Service Charter?Does your legal team butt heads with other internal…

3 mins • 15 May 24

Artificial Intelligence | 10 Concerns & 10 Responses

INTRODUCTIONChristopher Niesche's September 2021 survey of in-house lawyers…

15min • 07 Oct 23

GLS Legal Ops Masterclass 2:  Foundational Legal Department Policies & Prioritization Theory

GLS Legal Ops Masterclass 2: Foundational Policy Legal Department Policies & Prioritization…

80 mins • 30 Mar 20

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Body Text: Introduction Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod…

10 minutes • 21 Mar 20

GLS Masterclass: Foundational Legal Department Policies & Prioritization Theory

About This SeminarThis seminar will explore the following themes:Prioritisation Decision Making:…

1 min • 14 Oct 19

In-House Legal Tip: 10 Tips For A Great In-House Legal Team Training Program

Legal Ops Tip: Productivity through trainingIn order to pursue constant in-house legal team…

3 • 20 Aug 25

In-House Legal Tip: Plan Your In-House Legal Career

IntroductionAsk yourself this – how much time did you spend planning your last holiday? Was it…

3 min • 31 Oct 24

GLS Study Hall: Knowledge Acquisition Strategies

Introduction This sharing covers how an effective legal team can go about growing and managing…

6 min • 30 Oct 24

Legal Ops Essentials: 10 Indicators of a Great In-House Legal Training Program

The Importance of Great In-House Legal TrainingIn-house legal training is crucial for maintaining…

2 min • 12 Jun 24

GLS VIP Client Training 2024 Agenda Announced

GLS VIP Client, In-House Training Program.We are delighted to publish the curriculum for the GLS…

2 min • 29 Nov 23

In-House Legal Tip: Be an expert in your Company … and the law.

Here is a simple proposition that I think we can all understand:If you are preparing for a trip…

3 min • 13 Nov 23

In-House Legal Tip: Knowledge Hack Your Way To In-House Excellence

In the course of our in-house roles – we are exposed to a huge variety of “new learning”…

1 min • 01 Nov 23

In-House Legal Tip: 12 Legal Dept. Knowledge Hacks

Explore these 12 crucial knowledge hacks to supercharge your legal department's efficiency…

2 min • 02 Oct 23

GLS News - GLS launches Indemnity Checklist

In a bold move to bolster their in-house legal resources, GLS has launched an "Indemnity…

• 18 Sep 23

In-House Careers: Review Your Performance

In-House Legal Tip: Getting better means actively looking for ways to improve. Taking time to do…

2 minutes • 15 Jan 26

Legal Ops Essentials: 21 Tips to Achieve Plain English Contract Drafting

Legal Ops Essentials: 21 Tips to Achieve Plain English Contract DraftingTraditional legal writing…

• 04 Sep 25

In-House Legal Tip: 10 Tips For A Great In-House Legal Team Training Program

Legal Ops Tip: Productivity through trainingIn order to pursue constant in-house legal team…

3 • 20 Aug 25

In-House Tip: Build Strong Cross-Department Relationships

The Importance Of Building Strong Cross-Department Relationships Success in-house isn’t just…

1 min • 02 Mar 25

In-House Tip: Invest in Continuous Learning

Why You Should Invest In Continuous LearningIn the ever-evolving in-house legal landscape,…

5 min • 17 Feb 25

GLS Study Hall: Golden Rules For Internal Client Communications

IntroductionA 2022 report by the Thomson Reuters Legal Executive Institute revealed that 63% of…

5 min • 01 Sep 24

In-House Careers: Find Your Mentor

To excel in-house you need a mentor. Do you have one?Unlocking your full potential as an in-house…

2 minutes • 11 Dec 23

In-House Careers: Are you replaceable as an in-house lawyer?

In-house lawyers are operating in a period of intensive change – technology, working practices,…

2 minutes • 07 Dec 23

In-House Legal Tip: Take Time Off

Burnout doesn't make you a better lawyer. It just makes you broken.As we approach what is…

2 minutes • 04 Dec 23

Why the GLS Internal Client Line Is a Powerful Framework for Fixing the Legal–Business Relationship

Why the GLS Internal Client Line Is a Powerful Framework for Fixing the Legal–Business…

• 03 Jan 26

Legal Department Mandate: The Job Description You Forgot

IntroductionWould you hire a CFO without a job description? Would you appoint a COO without KPIs?…

3 min • 19 Dec 25

Killing the Bureaucracy Myth: Why LSRFs Are Non-Negotiable

Introduction: Why Resistance HappensEvery in-house leader has heard it-or thought it…

3 min • 08 Dec 25

The Intake Form Is Your Data Well: Why Legal Teams Fail Without It

IntroductionLegal teams often resist implementing Legal Service Request Forms (LSRFs), fearing…

3 min • 08 Dec 25

In-House Counsel: Build An Effective Internal Client Strategy

IntroductionMany in-house lawyers appreciate not having to go out into the market to find and…

22 min • 23 Oct 25

Essential Legal Training for Your Internal Clients

Why is Legal Training Essential for Your Internal Clients?It is an incontrovertible truth that…

4 min • 31 Jul 25

The True Cost of Unrealistic Legal Deadlines

Arbitrary Legal Deadlines Legal deadlines dictate the pace of work for in-house legal teams, but…

4 min • 17 Mar 25

GLS Study Hall: Golden Rules For Proactive Advisory

Introduction Proactive advisory can simply be summarised as anticipating client needs and…

8 min • 30 Sep 24

GLS Study Hall: Golden Rules For Internal Client Communications

IntroductionA 2022 report by the Thomson Reuters Legal Executive Institute revealed that 63% of…

5 min • 01 Sep 24