Internal Client Management - 101 Training™ (Standard)

Training to get the best out of your internal client

The Problem

Your team needs to be able to better manage and engaged with your internal clients.

Related challenges include: 

  • internal clients can be hard to deal with – especially for junior team members
  • what’s being asked -v- what’s required -v- what client expects needs to align
  • reconciling incomplete / incorrect instructions
  • managing client expectations and changes in deadlines / deliverables
  • knowing when and how to pull clients back from the edge
  • delivering difficult messages – how to say “no” or “is there another way?”
  • resolving internal client / stakeholder conflict scenarios
  • legal teams can be overlooked for skills-based-training (lawyers are assumed to know it all)

Wouldn’t it be great if the team could be trained to better handle the internal client? 

The GLS Solution

Internal Client Management Training™ training is delivered by senior / executive-level former in-house lawyers to provide your in-house team with skills to optimise their internal client relationships. 

Each of our informative and interactive training modules is designed to engage and develop your in-house team to achieve a better performance output in achieving their objectives.

Each 90-minute training module comprises:

  • An interactive and engaging presentation
  • Accompanying slides
  • Case studies
  • Working sessions
  • Q&A
  • Recordable (subject to small additional charge)

Clients deploying Internal Client Management Training™ report improved workplace dynamics between the in-house team and the business with improved morale and co-operation.

This solution teaches the “Alignment Principle” - which delivers the skills and methods needed to reconcile what’s being asked for VS what’s actually required VS what your client expects.

Internal Client Management Training™ also teaches your team in how to avoid or resolve client conflict scenarios and techniques that allow you to extract qualitative instructions in an efficient manner.

This solution also teaches soft skills about how to exercise diplomacy when managing internal stakeholders and knowing when and how to appropriately escalate matters internally.

Problem Solved.

Solution Deliverables

90min Session:90 Minute session delivered via videoconference to users located anywhere in the world. GLS uses Teams at its preferred platform but can work with any other vid conf platform if needed
Key Issue Focus:Coverage of all the main issues of legal import that frequently arise in practice around this topic 
Behaviour Focused:The session focuses on conveying “information application” techniques that will drive the right behavioral approach by your team to this subject - a more effective strategy than “wrote memorization”
Pre-Session Materials: A session teaser for your compliance team to circulate to proposed attendees, in order to introduce the session and kick start “issue” receptivity (Support Materials).
Supporting Slides:A vibrant slide deck outlining the subject key issues  – these will be branded in your livery if requested and can be made available digitally
Subject Matter Expert: The session is led by subject matter experts who have been advising on this topic for clients globally
Q&A: An interactive Q&A session to address queries from the workplace 
Takeaway Materials: Takeaway checklist for your team to pin to their desks, in order to reinforce the message of the session and drive compliance practices (Support Materials)
Online Audit: An online audit for you to test audience retention 1 month after the session (Support Materials)
Digital Rights Available:If you want the digital rights for the presentation - select the relevant tier

Solution SLA Options and US$ Pricing

Column oneColumn twoColumn threeColumn fourColumn five
Pre-Session Materials
Standard Training Modules
Digital Rights
Takeaway Materials (Slides/Checklists)
Online Follow Up Test
Price (excl. VAT)$1,499$2,499$2,999$3,499

Pricing Comparison

GLS provides a complete training solution for $1,499. What would you get from a typical law firm for this amount? Well, see below.

Big Law ReviewUS RateGLS CostMinutes
Partner$850$1,4991h 42m
Senior Associate$640$1,4992h 20m
Blended Rate$520$1,4992h 53m
Associate$480$1,4993h 06m
Junior Associate$420$1,4993h 34m

GLS RPLV Legal Operations Score

This solution’s GLS RPLV impact score:

Resource Status: Specialist Repeater Formative
Ease of Implementation: Complex Average Easy
Value Demonstration/Visibility: Low Medium High
Productivity Leverage Profile: Low Medium High
IHL Line Optimisation: Single Multiple All Lines

IHL Critical Function Optimisation Targets

This solution enhances performance across the following critical in-house functions:

In-House Legal: Critical Functions / Processes

General Counsel


Legal Tech


Managed Service

Human Capital


Internal Client

GLS has identified 15 critical in-house processes/functions that are present in every world-class legal department. To learn what these functions are, their composition and how they interrelate to deliver efficient legal team performance outcomes - visit here.



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