GLS Internal Client Function Efficiency Report™ (Delivered)

GLS Internal Client Function Efficiency Report™ (Delivered) is a fully managed bespoke reporting solution that objectively, fairly and honestly assesses the current performance levels of your internal client relationships and provides practical recommendations on how to achieve powerful performance improvements. 

Transforming the performance of your internal client relationships requires understanding your current position. This report provides a data-based report on how effective you are deploying your team's resourcing to optimizing your relationships with the internal client audience and benchmarks it against best practice. 

With a particular focus on common potential inefficiency scenarios, in light of benchmark data, we are able to identify practical productivity optimization strategies – with an emphasis on what is practical and what is known to work. 

Our comprehensive diagnostic modules are deployed to your internal stakeholders via desktop surveys that generate thousands of data points – along with selective 1-hour long key stakeholder interviews. 

The performance criteria against which our report is prepared is that of a world class “performance optimized” legal support function. As result the report provides provide you with:

• a powerful reference model of what a fully optimized client relationship function would look like;
• a detailed view of the critical resources that enable and drive internal client relationships optimization;
• an assessment of the presence and/or current performance of your resources;
• an assessment of the productivity consequences of your current state client relationship landscape;
• best practice markers for key department features and basic recommendations on performance initiatives; and
• clearly identified and logical intervention/optimization scenarios to drive function productivity.

This solution provides you the authority of an expert third party voice on the current state of your internal client relationships in an objective and transparent manner. This makes it easier for you internally to justify the resources your team needs. 

Critically, there are no ‘negative’ findings – just blueprint recommendations for your team to achieve better, more, faster and cheaper legal dept. operations. Our optimisation recommendations are intentionally pragmatic and backed by performance data that speak to productivity strategies that actually work. 

This solution helps prepare you to pro-actively face the future on your own terms and increase the strategic relevance of your team. If you are serious about legal team transformation, this is an essential first step initiative. 

Problem solved.