From
US$2,499.00
excl GSTs
From
US$2,999.00
excl GSTs
From
US$3,499.00
excl GSTs
From
US$4,449.00
excl GSTs
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Internal Client Relationship Efficiency Audit (DIY) for In-House Legal Teams
Improve the quality of your internal client relationships
The Problem: Managing Internal Client Demand Overload, Intake Friction, and Delivery Inefficiency
Your legal team needs to improve its internal client relationships.
Related challenges include:
- to improve you must undertake a “current status” assessment
- legal department “how to guides” are not commonly available
- objectively assessing your own performance is not easy
- you are not sure of what performance audit criteria to use
- you are not clear how your internal client function benchmarks against peer legal teams
- finding time to conduct an audit comes on top of existing workloads
- you know good diagnostic tools provide actionable insights
- your team wants to do more strategic work but just cannot find the time
Wouldn’t it be great if you could access a comprehensive diagnostic tool that allows you to generate actionable insights for your team?
The GLS Solution: A Structured Internal Client Relationship Function Efficiency Audit (DIY)
GLS Internal Client Function Efficiency Audit™ (DIY) is an online, easy to implement, intuitive to use, performance diagnostic tool to help you assess the performance of your internal client relationships.
GLS Internal Client Function Efficiency Audit™ (DIY) is an online, easy-to-implement, intuitive to use, performance diagnostic tool to help you assess the performance of your contracting function.
GLS Internal Client Function Efficiency Audit™ (DIY)will help you efficiently build up a data-based view of the current resource and performance status of your business’s contracting infrastructure in an objective and transparent manner.
Comprising more than 150 diagnostic questions, this module has been prepared by reference to the Internal Client Line on the GLS Transformation Tube Map - which gives you access to:
- a powerful reference model of what a fully optimised internal client function would look like;
- a detailed view of the critical resources that enable and drive optimised internal client relationship management in a best-practice context.
By applying our audit module, you will be able to generate a data-based view of your own internal client management context that helps you:
- assess the presence and/or current performance of the essential features required for an optimally performing internal client management function;
- benchmark how your internal client management practices stacks up against a GLS-defined best practice standard; and
- identify logical intervention/optimisation scenarios to drive function productivity.
The emergent data from this audit tool will (particularly when combined with the comprehensive intelligence freely available on the Tube Map), significantly enhances your ability to blueprint and execute a transformation of your your approach to internal client performance management that is:
- is self-authored and specific to your business and internal stakeholders;
- efficiently targets maximum productivity intervention scenarios with minimal resource application; and
- is easy, cheap, quick and safe to implement.
Additionally, we highly encourage you to explore our practical tips and recommendation on performance managed internal client relationships in In-House Counsel: Build An Effective Internal Client Strategy.
Solution Deliverables: Internal Client Audit Outputs, Findings, and Priority Actions
| Efficiency Audit Tool: | A detailed suite of online / e-format audit questions designed to help you comprehensively analyse the performance of your legal team. |
| Online / e-question format: | Our diagnostic module can be made available to you in an online / e-question format that you can address to multiple members of your team and received their aggregated responses. |
| Tool Usage Briefing Session: | A 1 hour presentation and Q&A on how to utilise the Audit Tool including an overview of the GLS Legal Transformation Tube Map Model. |
| GLS Legal Transformation Tube Map Modelling | Each diagnostic module draws from GLS’ market leading legal department performance analysis module – the GLS Legal Transformation Tube Map Model. |
| 30 Minute GLS Transformation Consult | GLS are world leading expert in legal team efficiency planning and implementation. This module includes a 30 minute consult to help your efficient deployment of the tool and to obtain related insights. |
| Findings Analysis: | We can help you process your findings – we can offer a 3 hour consultancy to help you understand your results. |
Solution SLA Options and US$ Pricing
| Column one | Column two | Column three | Column four | Column five |
|---|---|---|---|---|
| DELIVERABLES | Basic | Standard | Advanced | Complete |
| GLS Audit Module Questions | ✓ | ✓ | ✓ | ✓ |
| Configured Electronic Forms | ✓ | ✓ | ✓ | |
| Tool “Usage Briefing Session | ✓ | ✓ | ✓ | |
| GLS Transformation Consult | ✓ | ✓ | ✓ | |
| Corp Communications Package | ✓ | ✓ | ||
| Analysis Your Findings Support (3hrs) | ✓ | |||
| Price (excl. VAT) | $2,499 | $2,999 | $3,499 | $4,449 |
Pricing Comparison
| Big Law Review | US Rate | GLS Cost | Minutes |
|---|---|---|---|
| Partner | $850 | $2,499 | 2h 56m |
| Senior Associate | $640 | $2,499 | 3h 54m |
| Blended Rate | $520 | $2,499 | 4h 48m |
| Associate | $480 | $2,499 | 5h 12m |
| Junior Associate | $400 | $2,499 | 6h 12m |
GLS RPLV Legal Operations Score
This solution’s GLS RPLV impact score:
| Resource Status: | Specialist | Repeater | Formative |
| Ease of Implementation: | Complex | Average | Easy |
| Value Demonstration/Visibility: | Low | Medium | High |
| Productivity Leverage Profile: | Low | Medium | High |
| IHL Line Optimisation: | Single | Multiple | All Lines |
IHL Critical Function Optimisation Targets
This solution enhances performance across the following critical in-house functions:
In-House Legal: Critical Functions / Processes
Contracting
Human Capital
Performance
Internal Client
General Counsel
Legal Tech
Compliance
Managed Service
Legal Operations
Service Provider
Knowledge
IP
GLS has identified 15 critical in-house processes/functions that are present in every world-class legal department. To learn what these functions are, their composition and how they interrelate to deliver efficient legal team performance outcomes - visit here.
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