GLS Legal Operations Function Efficiency Audit™ (DIY)

Self-assess your legal team's legal operations function

The Problem

You need to understand your legal team’s legal operations readiness and/or current capabilities.

Related challenges include:

  • to assess/improve you must undertake a “current status” assessment
  • legal department “how to guides” are not commonly available
  • objectively assessing your own performance/readiness is not easy
  • you are not sure of what performance/readiness audit criteria to use
  • you are not clear how your legal operations readiness/performance benchmarks against peer businesses
  • finding time to conduct an audit comes on top of existing workloads
  • you know good diagnostic tools provide actionable insights
  • your team wants to do more strategic work but just cannot find the time

Wouldn’t it be great if you could access a comprehensive diagnostic tool that allows you to generate actionable insights for your team? 

The GLS Solution

GLS Legal Operations Function Efficiency Audit™ (DIY) is an online, easy to implement, intuitive to use, performance diagnostic tool to help you assess the readiness and/or performance status of legal operations function. 

GLS Legal Operations Function Efficiency Audit™ (DIY) will help you rapidly assess the current performance levels and capabilities of your legal operations function capabilities (or assess your readiness to implement the same) in an objective and transparent manner.

Comprising more than 150 diagnostic questions, this tool helps you assess the performance criteria that have the biggest impacts on your legal operations capabilities/readiness - which is key when it comes to assessing the performance profile of this important in-house legal team function. 

This tool will also assess your team’s resource allocations (policies, templates, processes & procedures, technology, etc), to enable realistic and potent optimisation solution pathways to emerge in respect of your legal operations agenda. 

The performance criteria against which our module is prepared is that of a “performance optimised” legal support function that utilises, or is looking to ulitise a pro-active legal operations agenda. The tool will provide you with:

  • a powerful reference model of what your fully optimised legal operations function would look like;
  • a detailed view of the critical resources that enable and drive optimised legal operations performance;
  • an assessment of the presence and/or current performance of your legal operations agenda; and
  • clearly identified and logical intervention/optimisation scenarios to drive function productivity.

This tool will significantly enhance your ability to prepare and implement a transformation plan for your legal team that: 

  • is self-authored and specific to your business;
  • efficiently targets maximum productivity intervention scenarios; and
  • is easy, cheap and quick to implement.

Few in-house legal teams like to be critiqued but as so much more is required of modern-day legal teams, it is essential that legal team leaders can obtain objective data and honestly assess performance. 

Problem solved.

Solution Deliverables

Efficiency Audit Tool:


A detailed suite of online / e-format audit questions designed to help you comprehensively analyse the performance of your legal team.
Online / e-question format:Our diagnostic module can be made available to you in an online / e-question format that you can address to multiple members of your team and received their aggregated responses. 
Tool Usage Briefing Session:A 1 hour presentation and Q&A on how to utilise the Audit Tool including an overview of the GLS Legal Transformation Tube Map model. 
GLS Legal Transformation Tube Map ModellingEach diagnostic module draws from GLS’ market leading legal department performance analysis module – the GLS Legal Transformation Tube Map – which you can find here
30 Minute GLS Transformation ConsultGLS are world leading expert in legal team efficiency planning and implementation. This module includes a 30 minute consult to help your efficient deployment of the tool and to obtain related insights. 
Findings Analysis: We can help you process your findings – we can offer a 3 hour consultancy to help you understand your results. 

Solution SLA Options and US$ Pricing

Column oneColumn twoColumn threeColumn fourColumn five
GLS Audit Module Questions
Configured Electronic Forms
Tool “Usage Briefing Session"
GLS Transformation Consult
Corp Communications Package
Analysis Your Findings Support (3hrs)
Price (excl. VAT)$2,499$2,999$3,499$4,449

Pricing Comparison

What could you law firm deliver to you in 2h 56m? Certainly nothing that would allow you to generate deep insights into the performance of your legal team.

Big Law ReviewUS RateGLS CostMinutes
Partner$850$2,4992h 56m
Senior Associate$640$2,4993h 54m
Blended Rate$520$2,4994h 48m
Associate$480$2,4995h 12m
Junior Associate$400$2,4996h 12m

GLS RPLV Legal Operations Score

This solution’s GLS RPLV impact score:

Resource Status: Specialist Repeater Formative
Ease of Implementation: Complex Average Easy
Value Demonstration/Visibility: Low Medium High
Productivity Leverage Profile: Low Medium High
IHL Line Optimisation: Single Multiple All Lines

IHL Critical Function Optimisation Targets

This solution enhances performance across the following critical in-house functions:

In-House Legal: Critical Functions / Processes

General Counsel

Legal Operations


GLS has identified 15 critical in-house processes/functions that are present in every world-class legal department. To learn what these functions are, their composition and how they interrelate to deliver efficient legal team performance outcomes - visit here.

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