GLS Legal Operations Function Efficiency Audit™ (Delivered)

A full report on the efficiency of your legal operations function

The Problem

You need to understand your legal team’s legal operations readiness and/or capabilities.

Related challenges include:

  • to assess/improve you must undertake a “current status” assessment
  • legal department/legal operations “how to guides” are not commonly available
  • objectively assessing your own legal ops performance/readiness is not easy
  • you are not sure of what performance/readiness audit criteria to use
  • you are not clear how your legal operations readiness/performance benchmarks against peer businesses
  • finding time to conduct an audit comes on top of existing workloads
  • you know good diagnostic tools provide actionable insights
  • your team wants to do more strategic work but just cannot find the time
  • constant busyness makes it hard to undertake efficiency initiatives

Wouldn’t it be great if someone could deliver to you a comprehensive audit and performance report that allows you to generate actionable insights

The GLS Solution

GLS Legal Operations Function Efficiency Audit™ (Delivered) is a fully managed reporting solution that objectively, fairly and honestly assesses the current performance levels of your Legal Operations function and provides practical recommendations on how to achieve powerful function improvements.  

GLS Legal Operations Function Efficiency Audit™ (Delivered) will help you rapidly assess the current performance/readiness levels and capabilities of your legal operations function capabilities (or assess your readiness to implement the same) in an objective and transparent manner.

Comprising more than 150 diagnostic questions, this solution will assess the performance criteria that have the biggest impacts on your team’s productivity when it comes to assessing the performance profile of this important in-house legal team function. 

Our comprehensive diagnostic modules are deployed to your internal stakeholders via desktop surveys that generate thousands of data points when sent to multiple users – along with selective 1-hour long key stakeholder interviews. 

This module will also assess your team’s resource allocations (policies, templates, processes & procedures, technology, etc), that you have made against your legal operations agenda so as to enable realistic and potent optimisation options to emerge. 

The performance criteria against which our report is prepared is that of a “performance optimised” legal support function that utilises, or is looking to ulitise a legal operations agenda. The report thereby provides you with:

  • a powerful reference model of what your fully optimised legal operations function would look like;
  • the presence of the foundational elements of an effective legal operations capability; 
  • a detailed view of the critical resources that enable and drive an optimised legal operations function;
  • an assessment of the presence and/or current performance of your legal operations agenda; and
  • clearly identified and logical intervention/optimisation scenarios to drive function productivity.

This solution provides you with the authority of an expert “third party voice” on the current performance levels and capabilities of (or readiness to implement) your Legal Operations function, in an objective and transparent manner. This makes it easier for you internally to justify the resources your team needs to optimise this function. 

Critically, there are no “negative findings” – just blueprint recommendations that your team can use to achieve better, more, faster and cheaper outcomes for your legal operations agenda. Our optimisation recommendations are intentionally pragmatic and backed by performance data that speaks to productivity strategies that actually work. 

This solution helps prepare you to pro-actively face the future on your own terms and increase the strategic relevance of your team. If you are serious about legal team transformation, this is an essential first step initiative. 

Problem solved.

Solution Deliverables

Fully Delivered Legal Operations Function Performance Report:We produce a detailed performance report according to our proprietary diagnostic and reporting methodologies.
Advanced Diagnostic Tools:We use a detailed suite of online / e-format audit tools designed to help us detailed performance data from your team. You can select the diagnostic level that you wish to apply – see SLA below. We host the collection of the online questionnaire feedback. 
Primary Data Sources:Our diagnostic tools can be sent to any number of internal legal team members. Similarly, we can conduct variable numbers of one to one interviews with key internal stakeholders – typically legal team and internal client representatives. In both cases the solution costs dynamically adjust depending on your preferences. See the SLA below for our recommended parameters.  
One To One Interviews:Strategic and sympathetic ‘one to one’ interviews with key legal function stakeholders to ensure that their voice, concerns and requirements are factored into the overall report and associated recommendations.
GLS Legal Transformation Tube Map Modelling:Our diagnostic modules draw from GLS’ market leading legal department performance analysis module – the GLS Legal Transformation Tube Map – which you can find here
GLS Delivery Methodologies:GLS deploys its own project methodologies that ensure minimal disruption to the workplace whilst obtaining maximum qualitative and quantitative data yields. It is a condition of this solution that GLS methodologies are strictly adhered to.
Written Report:Our written report follows the same approach as any scientific findings report. We set out the methodology, participants, raw findings, finding interpretations and then offer recommendations on improvement pathways. 
Report Presentation:We don’t just present your report – we provide a 2 hour workshop to present of our report findings and to allow you to engage in detailed Q&A.  

Solution SLA Options and US$ Pricing

Column oneColumn twoColumn threeColumn fourColumn five
Diagnostic Questions150
Online Survey Recipients5
1 to 1 Interviews (1hr sessions)2
GLS Written Report
Findings Presentation
Price (excl. VAT)$9,999

Pricing Comparison

What would you get from your law firm for this amount … or from McKinsey’s for that matter? See our pricing comparison below in terms of what you would get for $9,999.

Big Law ReviewUS RateGLS CostMinutes
Partner$850$9,99911h 46m
Senior Associate$640$9,99915h 36m
Blended Rate$520$9,99919h 12m
Associate$480$9,99920h 50m
Junior Associate$420$9,99923h 48m

GLS RPLV Legal Operations Score

This solution’s GLS RPLV impact score:

Resource Status: Specialist Repeater Formative
Ease of Implementation: Complex Average Easy
Value Demonstration/Visibility: Low Medium High
Productivity Leverage Profile: Low Medium High
IHL Line Optimisation: Single Multiple All Lines

IHL Critical Function Optimisation Targets

This solution enhances performance across the following critical in-house functions:

In-House Legal: Critical Functions / Processes


Legal Operations


GLS has identified 15 critical in-house processes/functions that are present in every world-class legal department. To learn what these functions are, their composition and how they interrelate to deliver efficient legal team performance outcomes - visit here.

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