GLS’s Ultimate Guide to Legal Operations™

A comprehensive introduction to the discipline of legal operations

The Problem

Old style legal team management is no longer as effective - new leadership skills are required. 

Related challenges include:

  • your legal team must “up its game” - no easy feat given your inevitably limited resources
  • legal operations is a relatively newly emerged management science
  • the literature on how to use “legal operations” is sparse
  • few legal industry bodies focusing on the discipline of “legal operations”
  • CLOC and other notable industry associations focus primarily on extremely large companies
  • law firms have little to no understanding of legal operations - as evidenced by their cost
  • meeting capacity issues only via headcount or expensive legal-tech does not work
  • as always, you have limited time to invest in “upskilling” your team

Wouldn't it be good if someone was able to pull together an “ultimate guide" to legal operations to help you achieve massive performance improvements? 

The GLS Solution

The future for all in-house legal teams ("IHLs") is about evolving into teams that can achieve manifestly more with the resources that it already has at their disposal – this process is what we call “IHL Transformation”.

All in-house legal teams must accept that IHL Transformation is not a “job on top of the job” – it is a big part of “the job”!

IHL Transformation is the management, deconstruction and re-imagining of how IHLs work so that the “business as usual” can be executed more efficiently and thereby free up capacity for strategic and “business enabling” contributions. 

For IHL leaders, typically experts in the law and department management (i.e. “Old Law” structures), imagining how technology, data analytics, business process engineering and a new generation of lawyers might aid IHL Transformation (i.e. “New Law” considerations), is not always easy. 

As such, this Guide seeks to provide a holistic overview of how the domain of legal operations works. Moreover, it introduces tools, processes and “coal face” lessons that will help you make your IHL Transformation process far more manageable and efficient.

With 13 comprehensive chapters, this guide is essential reading for all in-house lawyers, particularly those that are in leadership positions, who want to effect profoundly positive change in their IHL.

This Guide also flags up additional resources that we believe might be of relevance to the reader - including materials from third parties, our own whitepapers and commercial solutions that we offer. 

This Guide is dedicated to all those who have suffered the inefficiencies of the legal industry and are motivated to improve things - we hope that you enjoy Edition 1 of this fabulous resource. 

Problem Solved. 

Welcome to GLS - Law Rewritten

Solution SLA Options and US$ Pricing

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DELIVERABLESBasic StandardCompleteAdvanced
GLS's Ultimate Guide to Legal Operations - eBook
GLS's Ultimate Guide to Legal Operations - Hardcopy
Meet The Author - 90 Min Book Reading
GLS Legal Transformation Consultation
Price (excl. VAT)$0$199$1,999$2,499

GLS RPLV Legal Operations Score

This solution’s GLS RPLV impact score:

Resource Status: Specialist Repeater Formative
Ease of Implementation: Complex Average Easy
Value Demonstration/Visibility: Low Medium High
Productivity Leverage Profile: Low Medium High
IHL Line Optimisation: Single Multiple All Lines

IHL Critical Function Optimisation Targets

This solution enhances performance across the following critical in-house functions:

In-House Legal: Critical Functions / Processes

General Counsel


Legal Tech


Managed Service

Human Capital

Data Analytics

Legal Operations

Service Provider



Co. Sec.


Internal Client


GLS has identified 15 critical in-house processes/functions that are present in every world-class legal department. To learn what these functions are, their composition and how they interrelate to deliver efficient legal team performance outcomes - visit here.

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