Back
In-House Legal Tip: Implement Internal Client SLAs
In-House Performance Tip
1 mins • 26 Jun 23
The internal client SLA is both “sword and shield” in your quest for optimal performance.
The shield:
- Unrealistic client expectations
- Late instructions
- Urgent versus non-urgent requests
- Poor quality instructions
- Non-legal dept. work requests
- Confusion around team role(s)
- Uncertainty around team busyness
- Unsophisticated internal users
- Subjective performance assessments
The sword:
- Clear and managed expectations
- Data analytics enabler
- Centralized instruction ingress
- Full support scenario capture
- Relationship accountability
- Enhanced workload management
- Enhanced client satisfaction
- Enhanced value demonstration capability
- Institutional buy-in
Ready To Transform Your Legal Team?
Please check out the GLS solutions and know-how resources listed on the right side of this page – they might assist your legal team with the issues explored in this Blog.
© The GLS Group - Law Rewritten
The GLS Legal Operations Centre
Register to access your complimentary Day 1 Resource Stack packed with legal team performance resources.
GLS Ultimate Guide To Legal Operations
Download this and read it thoroughly and regularly. It is a wonderful transformation companion.
Book A No-Obligation Consultation
If you would like discuss your legal transformation needs, please book a 30 minute free consultation with us.
GLS Legal Transformation Boot Camp
Our hugely successful, 10-week long, email-based boot camp on how to effectively transform your legal team.
