Back
In-House Legal Tip: Implement Internal Client SLAs
In-House Performance Tip
1 mins • 26 Jun 23
The internal client SLA is both “sword and shield” in your quest for optimal performance.
The shield:
- Unrealistic client expectations
- Late instructions
- Urgent versus non-urgent requests
- Poor quality instructions
- Non-legal dept. work requests
- Confusion around team role(s)
- Uncertainty around team busyness
- Unsophisticated internal users
- Subjective performance assessments
The sword:
- Clear and managed expectations
- Data analytics enabler
- Centralized instruction ingress
- Full support scenario capture
- Relationship accountability
- Enhanced workload management
- Enhanced client satisfaction
- Enhanced value demonstration capability
- Institutional buy-in
READY TO TRANSFORM YOUR LEGAL TEAM?
Please check out the GLS solutions on the right of this page – they might assist your legal team with the issues explored in this Blog.
Of course, if you would like to book a 30 minute free consult with GLS to discuss your transformation needs – please book here.
In the interim, here are 8 resources and tools that may assist you as you transform the performance capabilities of your legal team:
1. GLS's Ultimate Guide to Legal Operations: download this here, and read it thoroughly and regularly. It is a wonderful transformation companion.
2. GLS Transformation Boot Camp: sign up for our hugely successful 10 week email-based boot camp on how to effectively transform your legal team - sign up here.
3. GLS Legal Ops Opinions: click on GLS Opinions and access lots of informative and instructive white papers, blogs and training resources etc., - all of which focus on how to help you improve your legal team's performance.
4. GLS Legal Dept. Health Audit: to self-assess critical aspects of your legal team's current performance capabilities, you can access our free, market-leading tool here.
5. GLS Legal Operations Community: join the GLS Legal Operations Community and collaborate with other in-house leaders as they seek to tackle many of the same performance issues that you face, click here to join now.
6. Visit GLS Connect: visit the GLS Connect page and select the information you would like to receive from the GLS Legal Operations Community.
7. GLS Legal Team Transformation Plans: mitigate the risks of transformation failure by taking a transformation support plan from GLS - learn more here.
8. Register: GLS Legal Operations Centre: register here to access the GLS Legal Operations Centre for free and to enjoy more than US$20,000 worth of legal team performance resources for free.
© The GLS Group - Law Rewritten
