GLS Managed Services Function Efficiency Audit™ (DIY)

Self assess your legal team's readiness to utilise managed legal services

The Problem

You want to utilise a legal managed service. 

Related challenges include:

  • does the necessary legal policy “infrastructure” exist
  • what is your current baseline performance
  • is there really a business case for a manged service
  • supplier’s sell you the “upside” but it is really available to you
  • you are not clear how your team’s existing performance benchmarks
  • finding time to prepare your legal team for a managed service is difficult
  • you know good diagnostic tools provide actionable insights
  • your team wants to do more strategic work but just cannot find the time

Wouldn’t it be great if you could access a comprehensive diagnostic tool that allows you to generate actionable insights for your team? 

The GLS Solution

GLS Managed Service Function Efficiency Audit™ (DIY) is an online, easy to implement, intuitive to use, performance diagnostic tool to help you assess your readiness for a managed legal service.

GLS Managed Service Function Efficiency Audit™ (DIY) will help you rapidly assess your legal teams infrastructure to determine whether a managed legal service makes sense for your team.

Comprising more than 100 diagnostic questions, this tool also will also assess your team’s resource allocations (policies, templates, processes & procedures, technology, etc), to enable realistic and potent optimisation solution pathways to emerge. 

The performance criteria against which our module is prepared is that of a “performance optimised” legal support function. The tool will provide you with:

  • a powerful reference model of what your fully optimised function would look like;
  • a detailed view of the critical resources that enable and drive optimised outcomes;
  • an assessment of the presence and/or current performance of your resources; and
  • clearly identified and logical intervention/optimisation scenarios to drive function productivity.

This tool will significantly enhance your ability to prepare and implement a transformation plan for your legal team that: 

  • is self-authored and specific to your business;
  • efficiently targets maximum productivity intervention scenarios; and
  • is easy, cheap and quick to implement.

Few lawyers like to be critiqued but as so much more is required of modern-day legal teams, it is essential that legal team leaders can obtain objective data and honestly assess performance. 

Problem solved.

Solution Deliverables

Efficiency Audit Tool:


A detailed suite of online / e-format audit questions designed to help you comprehensively analyse the performance of your legal team.
Online / e-question format:Our diagnostic module can be made available to you in an online / e-question format that you can address to multiple members of your team and received their aggregated responses. 
Tool Usage Briefing Session:A 1 hour presentation and Q&A on how to utilise the Audit Tool including an overview of the GLS Legal Transformation Tube Map Model. 
GLS Legal Transformation Tube Map ModellingEach diagnostic module draws from GLS’ market leading legal department performance analysis module – the GLS Legal Transformation Tube Map – which you can find here
30 Minute GLS Transformation ConsultGLS are world leading expert in legal team efficiency planning and implementation. This module includes a 30 minute consult to help your efficient deployment of the tool and to obtain related insights. 
Findings Analysis: We can help you process your findings – we can offer a 3 hour consultancy to help you understand your results. 

Solution SLA Options and US$ Pricing

Column oneColumn twoColumn threeColumn fourColumn five
GLS Audit Module Questions
Configured Electronic Forms
Tool Usage Briefing Session
GLS Transformation Consult
Corp Communications Package
Analysis Your Findings Support (3hrs)
Price (excl. VAT)$2,499$2,999$3,499$4,449

Pricing Comparison

What could you law firm deliver to you in 2h 56m? Certainly nothing that would allow you to generate deep insights into the performance of your legal team.

Big Law ReviewUS RateGLS CostMinutes
Partner$850$2,4992h 56m
Senior Associate$640$2,4993h 54m
Blended Rate$520$2,4994h 48m
Associate$480$2,4995h 12m
Junior Associate$400$2,4996h 12m

GLS RPLV Legal Operations Score

This solution’s GLS RPLV impact score:

Resource Status: Specialist Repeater Formative
Ease of Implementation: Complex Average Easy
Value Demonstration/Visibility: Low Medium High
Productivity Leverage Profile: Low Medium High
IHL Line Optimisation: Single Multiple All Lines

IHL Critical Function Optimisation Targets

This solution enhances performance across the following critical in-house functions:

In-House Legal: Critical Functions / Processes

Managed Service

Legal Operations

Service Provider


General Counsel


Legal Tech


Human Capital



Internal Client


GLS has identified 15 critical in-house processes/functions that are present in every world-class legal department. To learn what these functions are, their composition and how they interrelate to deliver efficient legal team performance outcomes - visit here.

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