GLS Legal Dept. KPI™

A manual of essential legal dept. KPIs

The Problem

You need to measure, demonstrate and appraise the performance of your in-house team, including increasingly by reference to a contribution to the overall business.

Related challenges include:

The historic challenge of measuring and appraising lawyer and in-house team performance

  • The continually evolving nature of the in-house role (risk management v biz enablement)
  • How to differentiate between departmental and individual KPIs
  • No one-size fits all KPIs for team / team members
  • Reconciling and recognising the business's requirement for “more with less”
  • How to define and measure “performance” and what is “good”
  • How to reconcile “fixed” KPIs with an evolving business support landscape
  • The multi-disciplinary nature of the in-house role and the business being supported

Wouldn’t it be helpful if you could access a single source of KPI’s designed specifically for in-house teams and lawyers, together with a detailed unpack on how to use, measure and report.

The GLS Solution

GLS Legal Dept. KPI™ is developed by former GCs and heads of legal to be functional, understandable and provide the basis for implementing identifiable and measurable KPIs.

GLS Legal Dept. KPI™ provides an introduction and overview of common KPIs, developed for the specific purpose of appraising in-house team performance against defined metrics.

This tool provides an understanding of the benefit of each KPI, including examples of where and how to use, how to measure and the reporting frequency.

Each KPI is linked to a specific legal department performance metric – designed to demonstrate the effectiveness of the legal team by giving verifiable performance data to the business.

In-house teams must now be able to measure, demonstrate and appraise their own performance – this tool enables both departmental and individual appraisals by reference to defined standards.

Lawyers and legal teams with defined and tailored KPIs are proven to deliver better performance and have higher levels of engagement and morale, and lower attrition rates.

Problem Solved.

Solution Deliverables

Chapters Covering:
  • Legal department efficiency & lawyer productivity
  • Use of innovation
  • Contracting Performance & Automation
  • Compliance Auditing
  • Turnaround & Responsiveness
  • Volume-based KPI
  • Supporting encouraged business behaviours
  • Core department processes
  • Training and development
  • Legal Spend & Department Budget

Pricing Comparison

For $999 at GLS you are enabled to assess and verify the existence of your legal team to your business. At a traditional firm you would just get 70min of time…

Big Law ReviewUS RateGLS CostMinutes

GLS RPLV Legal Operations Score

This solution’s GLS RPLV impact score:

Resource Status: Specialist Repeater Formative
Ease of Implementation: Complex Average Easy
Value Demonstration/Visibility: Low Medium High
Productivity Leverage Profile: Low Medium High
IHL Line Optimisation: Single Multiple All Lines

IHL Critical Function Optimisation Targets

This solution enhances performance across the following critical in-house functions:

In-House Legal: Critical Functions / Processes

General Counsel

Data Analytics



Legal Tech


Managed Service

Human Capital

Legal Operations

Service Provider


Co. Sec.


Internal Client


GLS has identified 15 critical in-house processes/functions that are present in every world-class legal department. To learn what these functions are, their composition and how they interrelate to deliver efficient legal team performance outcomes - visit here.

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