GLS Legal Services Request Form™

The gateway to legal operations efficiency

The Problem

Your legal team is frequently bombarded with unclear legal support requests.

Related challenges include: 

  • poor instructions make it hard to mobilise your team efficiently
  • your team spends far too much time clarifying service requests
  • you are not always clear on what request is truly time critical
  • you don’t have detailed insights into the workflows you service
  • you find it hard to forecast workloads and work-types
  • your team is always busy but remains on the backfoot
  • your internal clients routinely complain about your team's responsiveness
  • you are under pressure to make your legal team more productive
  • you aren’t collecting performance data to support legal operations decisions
  • your team finds it hard to defend legal budget requests

Wouldn’t it be great if all requests for support from your business were centralised, clear and succinct and also generated data that helped you improve your legal operations? 

The GLS Solution

GLS Legal Services Request Form™ ("LSRF") is a powerful (but simple) tool to help you efficiently extract complete and accurate instructions from your business when they require legal support.

This solution allows you to instantly and qualitatively improve your business’s engagement process.

This solution allows you to better utilise your limited available resources and improve your team's outputs.

This solution allows you to extract quality instructions and drive more efficient team mobilisation.

This solution allows you to better track, record and report inbound instructions for legal support, thus capturing important data that can drive enhanced legal operations performance decisions.

Designed to help make the process of engaging with your legal team far easier and more predictable for the internal client, the LSRF is e-ready and can be easily adjusted to the sophistication of your internal clients.

GLS Legal Services Request Form™ includes both a basic and an advanced LSRFs allowing you to simply select what is most suitable for you and your unique organisation.

As all in-house teams are required to better substantiate their performance, the LSRF allows you to start capturing the workflow and performance data needed to drive your transformation journey.

Problem Solved.

Solution Deliverables

Basic LSRF:A basic “light touch” LSRF outlining essential data to be collected for all legal instructions.
Advanced LSRF:A more comprehensive LSRF designed to generate a wider set of legal operations data.
Change Management Support:The top 10 justifications to support you to communicate to your business why this tool should be implemented.
Implementation FAQs:Answers to commonly asked questions around implementing LSRFs into a corporate environment.
Consultant Support:A 15 minute consult to discuss any related questions that you have.

Solution SLA Options and US$ Pricing

Column oneColumn twoColumn threeColumn fourColumn five
Legal Service Request FormPrice
Basic LSRF$99
Advanced LSRF$199

Pricing Comparison

For $99 at GLS you can ensure a qualitative improvement to your legal team's engagement with your business. At a traditional firm you would just get 7min of time…

Big Law ReviewUS RateGLS CostMinutes

GLS RPLV Legal Operations Score

This solution’s GLS RPLV impact score:

Resource Status: Specialist Repeater Formative
Ease of Implementation: Complex Average Easy
Value Demonstration/Visibility: Low Medium High
Productivity Leverage Profile: Low Medium High
IHL Line Optimisation: Single Multiple All Lines

IHL Critical Function Optimisation Targets

This solution enhances performance across the following critical in-house functions:

In-House Legal: Critical Functions / Processes


Human Capital

Data Analytics

Legal Operations

Internal Client

GLS has identified 15 critical in-house processes/functions that are present in every world-class legal department. To learn what these functions are, their composition and how they interrelate to deliver efficient legal team performance outcomes - visit here.

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