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GLS Legal Department FAQ™
Cultivate an internal client “self-help” resource
The Problem
Your internal clients repeatedly ask the same questions.
Related challenges include:
- your legal team is already at full capacity
- repeat questions dilute your legal team’s strategic focus
- the internal client is important, and you want to be responsive
- you find yourself giving the same answers over and over
- your junior team members cannot handle client queries
- some questions actually require a “policy” authored response
- your legal teams’ response to queries must be consistent
- you have thought of a client facing “self-help” resource but have not had the time to implement
Wouldn’t it be great if you had a self-help resource comprising a list of all the questions your internal client is likely to ask, as well as answers to these questions?
The GLS Solution
The GLS Legal Department FAQ™ helps you to rapidly deploy a potent “self-help” resource that empowers your internal client with the information they need, thus keeping your legal team focused.
The GLS Legal Department FAQ™ presents a wide range of questions commonly asked of a legal team and works with you to help provide comprehensive, consistent and timely answers to these questions.
Depending on your solution tier, we can also help you define a range of questions and answers specific to your organization to create an even more tailored “self-help” resource.
The GLS Legal Department FAQ™ comes with guidance on how you can efficiently add more questions and answers moving forward so as to perpetually improve the quality of the resource.
Implementation support, including around change management, is also available to help your internal clients embrace this important transformation initiative.
The net result is a dynamic client “self-help” tool that delivers the information your internal client needs to create vital project momentum, while keeping your legal team focused on more strategic matters.
Problem solved.
Solution Deliverables
| Methodical: | Information is presented in an easy to follow and user friendly format |
| Detailed Q&A: | A detailed suite of the most commonly asked questions faced by legal departments around the world - allowing you to leverage what is "known to happen" i.e. address the "80" in the 80:20 rule |
| Custom Formulation: | The development of customized questions that are specific to your organization, i.e. the "20" in the 80:20 rule. |
| In-House Specific: | Questions have been prepared by a team of former in-house lawyers, with countless years of experience - allowing you instant access to the questions that are likely raised in your own organization |
| Plain English: | All Q&As are provided in plain English to make things easy to understand for less sophisticated internal users |
| Intranet Ready: | The tool is delivered in a way that allows for its swift incorporation into an HTML format should you wish to add it to your intranet |
| Update Schedule: | Solution includes a guidance protocol on how to maintain & improve the "self help" resource |
| Implementation Support: | Guidance on essential change management principles to help drive internal support for the depoloyment of this "self help" resource |
| Intuitive Structure: | Questions are organised by category to allow internal users to find the answers they need more efficiently |
| Chat Bot Ready: | For advanced IHLs who are considering deploying Legal Team Chat Bots, our Q&A structure greatly enhances the speed of Chat Bot deployment. |
| My Resources: | Your FAQ will be saved into your own work-space (see "My Resources" above), available 24/7/365 |
Solution SLA Options and US$ Pricing
| Column one | Column two | Column three | Column four | Column five |
|---|---|---|---|---|
| DELIVERABLES | Basic | Standard | Advanced | Complete |
| Standard Questions | 20 | 30 | 30 | 30 |
| Customised Questions & Answers | 10 | 20 | ||
| Implementation Support | 2hrs | 4hrs | ||
| $999 | $1,999 | $3,499 | $5,999 |
Pricing Comparison
| Big Law Review | US Rate | GLS Cost | Minutes |
|---|---|---|---|
| Partner | $850 | $999 | 1h 10m |
| Senior Associate | $640 | $999 | 1h 33m |
| Blended | $520 | $999 | 1h 55m |
| Associate | $480 | $999 | 2h 05m |
| Junior Associate | $420 | $999 | 2h 22m |
GLS RPLV Legal Operations Score
This solution’s GLS RPLV impact score:
| Resource Status: | Specialist | Repeater | Formative |
| Ease of Implementation: | Complex | Average | Easy |
| Value Demonstration/Visibility: | Low | Medium | High |
| Productivity Leverage Profile: | Low | Medium | High |
| IHL Line Optimisation: | Single | Multiple | All Lines |
IHL Critical Function Optimisation Targets
This solution enhances performance across the following critical in-house functions:
In-House Legal: Critical Functions / Processes
General Counsel
Contracting
Compliance
Human Capital
Legal Operations
Knowledge
Internal Client
Legal Tech
Managed Service
Data Analytics
Service Provider
Performance
Co. Sec.
IP
Disputes
GLS has identified 15 critical in-house processes/functions that are present in every world-class legal department. To learn what these functions are, their composition and how they interrelate to deliver efficient legal team performance outcomes - visit here.
