Employee Complaints Policy

A best practice Employee Complaints Policy

The Problem

You need a clear and succinct Employee Complaints Policy for your Business. 

Related challenges include: 

  • your existing policy is ad hoc and fragmented
  • you need to build organisation awareness of good practice
  • you operate in multiple jurisdictions
  • you want a consistent policy globally
  • you want a policy that is based in “common sense”

Wouldn’t it be good if you could instantly access a comprehensive policy that you could easily implement into your Business?

The GLS Solution

Employee Complaints Policy™ is a comprehensive off-the-shelf operational policy, calibrated to global best-practice principles, that can be easily implemented into your Business.

This solution gives you the policy level infrastructure that allows you to confidently deploy robust compliance infrastructure into your Business.

Calibrated to best-practice standards, this solution adopts a global “high-watermark” approach to enhance both the longevity and utility of your policy. 

This policy addresses the following issues:

  • Background / purpose of the policy
  • Scope of applicability
  • Definition of a “Grievance”
  • How to submit a grievance
  • Grievance Investigation Procedures
  • Appeals Procedure
  • Interaction of grievance & disciplinary procedures
  • The Grievance Procedure
  • Top Tips for Managing Disciplinary and Grievance Matters

This solution saves your legal team many hours of preparation time, leaving you free to focus on implementation into your unique corporate ecosystem. 

Problem solved

Solution Deliverables

Employee Complaints Policy™

Policy:A world class, policy asset for your business.
Implementation Blueprint:A recommended strategy for how to implement your new policy into your corporate ecosystem.
GLS Customisation:GLS Overflow can be obtained if you would like additional support for the customisation of your policy.
Implementation Consultancy: GLS Overflow can be obtained if you would like additional support to effectively implement this new policy into your organisation and address any “change management” issues.

Pricing Comparison

What would your law firm give you for USD499?

Big Law ReviewUS RateGLS CostMinutes
Senior Associate$640$49947m
Associate$480$4991h 2m
Junior Associate$400$4991h 14m

GLS RPLV Legal Operations Score

This solution’s GLS RPLV impact score:

Resource Status: Specialist Repeater Formative
Ease of Implementation: Complex Average Easy
Value Demonstration/Visibility: Low Medium High
Productivity Leverage Profile: Low Medium High
IHL Line Optimisation: Single Multiple All Lines

IHL Critical Function Optimisation Targets

This solution enhances performance across the following critical in-house functions:

In-House Legal: Critical Functions / Processes


GLS has identified 15 critical in-house processes/functions that are present in every world-class legal department. To learn what these functions are, their composition and how they interrelate to deliver efficient legal team performance outcomes - visit here.

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