GLS Overflow Legal Support™

24/7/365 on-demand legal support

The Problem

The legal team is stretched beyond capacity and there is a headcount freeze.

Related challenges include:

  • your team is permanently operating beyond capacity
  • you are under pressure to attend to the more strategic needs of the business
  • staff illnesses, holidays, maternity leave and resignations hit you hard
  • there is limited budget for external support and no time to instruct
  • your internal clients are sympathetic but no less demanding
  • law firm secondments are temporary and come at a price
  • internal morale keeps falling – sales are at risk, key projects are delayed, etc

Looks like more late nights and working weekends ahead. Joy. Who will quit next?

The GLS Solution


GLS Overflow Legal Support™ provides an immediate and scalable 24/7/365 solution to the capacity issues faced by your team.

Instant Access | Rapid Mobilization | Mini/Major Assignments | Cheaper | High Quality | Sustainable | Technology Enabled | 

GLS Group Supported | In-House/Private Practice Experts | Strategic Resourcing | Free Training | Free LOC Credit | Relationship Manager  

The user case scenario for this solution is diverse and includes:

  • Legal Team Overflow: help your team handle periodic/seasonal workflow spikes
  • Rapid Mobilization: secure rapid access to the capacity you need when you need it
  • No Legal Team: hire your own legal team from us at a fraction of the cost
  • Enhanced Focus: allow your legal team to focus on more “strategic” work
  • Special Projects: get the skills/capacity you need for special projects
  • Enhanced Review QA: get “4 eyes” on your projects - yours plus ours
  • Maternity/Holiday Coverage: get the support you need during team member absences
  • Superior Secondment Option: get all the skills you need 24/7/365 - not just that of one person

Designed to serve as an extension of your legal team, GLS Overflow Legal Support™ is calibrated to your way of doing business.

Exceptional manpower, superior processes and proactive counselling techniques allows GLS Overflow Legal Support™ to solve most capacity issues.

A dedicated relationship manager oversees our SLA-backed delivery model to ensure the support you need is available in minutes. 

All assignments are processed within 3 business days. Note express review requests can be made subject to applicable surcharge - see Deliverables below).

At a price point comparable to full time in-house hires, and a fraction of what a law firm would cost, GLS Overflow Legal Support™ is the ultimate support resource for any in-house team.  

GLS Group director-level support and/or on-site support/attendance is provided at 1.5x the standard Overflow rate specified below.

Check out this PDF to dive deeper into the diverse benefits of this unique capacity solution.

Problem solved. 

Solution Deliverables

Onsite consultancy:Bi-monthly onsite commercial consultations for relevant tiers.
Quality:Fixed scope reviews performed by experienced legal team experts.
SLA Backed:SLA backed delivery.  All “contract review” related work will be processed within 3 business days. Express requests can be made
+ a 150% surcharge for 48-72 hour turnaround
+ a 200% surcharge for 24 hours or less 
GLS Order:Obtains a quality order from you.
Scalable capacity:You determine (and can adjust) the review capacity you require.
Volume:There are no fixed volume restrictions.
Acceptance:We will complete all reviews you submit.
Capacity reports:Capacity utilisation rate updates are provided on a weekly basis for Overlow 100+ or more
WIP reports:Updates on your projects are provided weekly for users of Overflow 100+.
Dedicated capacity:Your support capacity is guaranteed.
Round the clock:You can utilize your support capacity at any time.
Select scope:You choose the scope of review you wish us to perform.
Online delivery:Your reviews are delivered by email and to your My Solutions Centre.
No waste feature:In-built features to ensure our time is only spent productively.
Clause bank:Users of Overflow 100+ get access to GLS Clause Bank™ to bring additional efficiencies to contract based review scenarios.
GLS Relationship Manager:Your dedicated RM will assess your workflows and identify potential working practice optimizations, provide reporting transparency and help you use your resource efficiently
Free Training:Users of Overflow 100+ get access to certain, world class, GLS Know How training modules 
Free Credit:Users of qualifying tiers, receive free “bonus credit” that can be used to procure digital solutions from the GLS Legal Operations Centre 

Solution SLA Options and US$ Pricing

Column oneColumn twoColumn threeColumn fourColumn five
Capacity TierRelationship ManagerFree TrainingFree CreditApplicable Cost (Per Hour)
Overflow 5hrsN/AN/AN/A$329
Overflow 10hrsN/AN/AN/A$299
Overflow 50hrsYesN/AN/A$269
Overflow 100hrsYes1 session2.5%$249
Overflow 400hrsYes2 sessions5%$229
Overflow 1,000hrsYes5 sessions7.5%$199

Pricing Comparison

Big Law sells time, GLS provides Solutions. However, if you needed to understand what the cost of our most affordable GLS Overflow™ solution gets you at Big Law (expressed as an hourly rate):

Big Law ReviewUS RateGLS CostMinutes
Partner$850$1999m 10s
Senior Associate$640$19914m
Junior Associate$400$19930m

GLS RPLV Legal Operations Score

This solution’s GLS RPLV impact score:

Resource Status: Specialist Repeater Formative
Ease of Implementation: Complex Average Easy
Value Demonstration/Visibility: Low Medium High
Productivity Leverage Profile: Low Medium High
IHL Line Optimisation: Single Multiple All Lines

IHL Critical Function Optimisation Targets

This solution enhances performance across the following critical in-house functions:

In-House Legal: Critical Functions / Processes

General Counsel


Managed Service

Human Capital

Legal Operations

Service Provider


Internal Client

GLS has identified 15 critical in-house processes/functions that are present in every world-class legal department. To learn what these functions are, their composition and how they interrelate to deliver efficient legal team performance outcomes - visit here.



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