GLS Overflow Legal Support™

24/7/365 on-demand legal support

The Problem

The legal team is stretched beyond capacity and there is a headcount freeze.

Related challenges include:

  • your team is permanently operating beyond capacity
  • you are under pressure to attend to the more strategic needs of the business
  • staff illnesses, holidays, maternity leave and resignations hit you hard
  • there is limited budget for external support and no time to instruct
  • your internal clients are sympathetic but no less demanding
  • law firm secondments are temporary and come at a price
  • internal morale keeps falling – sales are at risk, key projects are delayed, etc

Looks like more late nights and working weekends ahead. Joy. Who will quit next?

The GLS Solution


GLS Overflow Legal Support™ provides an immediate and scalable 24/7/365 solution to the capacity issues faced by your team.

Instant Access | Rapid Mobilization | Mini/Major Assignments | Cheaper | High Quality | Sustainable | Technology Enabled | GLS Group Supported | In-House/Private Practice Experts | Strategic Resourcing

The user case scenario for this solution is diverse and includes:

  • Legal Team Overflow: help your team handle periodic/seasonal workflow spikes
  • Rapid Mobilization: secure rapid access to the capacity you need when you need it
  • No Legal Team: hire your own legal team from us at a fraction of the cost
  • Enhanced Focus: allow your legal team to focus on more “strategic” work
  • Special Projects: get the skills/capacity you need for special projects
  • Enhanced Review QA: get “4 eyes” on your projects - yours plus ours
  • Maternity/Holiday Coverage: get the support you need during team member absences
  • Superior Secondment Option: get all the skills you need 24/7/365 - not just that of one person

Designed to serve as an extension of your legal team, GLS Overflow Legal Support™ is calibrated to your way of doing business.

Exceptional manpower, superior processes and proactive counselling techniques allows GLS Overflow Legal Support™ to solve most capacity issues.

A dedicated relationship manager oversees our SLA-backed delivery model to ensure the support you need is available in minutes. 

All assignments are processed within 3 business days. Note express review requests can be made subject to applicable surcharge - see Deliverables below).

At a price point comparable to full time in-house hires, and a fraction of what a law firm would cost, GLS Overflow Legal Support™ is the ultimate support resource for any in-house team.  

Problem solved. 

Solution Deliverables

Onsite consultancy:Bi-monthly onsite commercial consultations for relevant tiers.
Quality:Fixed scope reviews performed by experienced legal team experts.
SLA Backed:SLA backed delivery.  All “contract review” related work will be processed within 3 business days. Express requests can be made
+ a 150% surcharge for 48-72 hour turnaround
+ a 200% surcharge for 24 hours or less 
GLS Order:Obtains a quality order from you.
Scalable capacity:You determine (and can adjust) the review capacity you require.
Volume:There are no fixed volume restrictions.
Acceptance:We will complete all reviews you submit.
Capacity reports:Capacity utilisation rate updates are provided on a weekly basis for Overlow 100+ or more
WIP reports:Updates on your projects are provided weekly for users of Overflow 100+.
Dedicated capacity:Your support capacity is guaranteed.
Round the clock:You can utilize your support capacity at any time.
Select scope:You choose the scope of review you wish us to perform.
Online delivery:Your reviews are delivered by email and to your My Solutions Centre.
No waste feature:In-built features to ensure our time is only spent productively.
Clause bank:Users of Overflow 100+ get access to GLS Clause Bank™ to bring additional efficiencies to contract based review scenarios.

Solution SLA Options and US$ Pricing

Column oneColumn twoColumn threeColumn fourColumn five
Capacity TierRemote Capacity (24/7)Onsite Consultation Total CostCost Per Hour
Overflow 10hrs8 hours2 X 1 hour monthly$2,990$299
Overflow 50hrs48 hours2 X 1 hour monthly$13,450$269
Overflow 100hrs96 hours2 X 2 hours monthly$24,900$249
Overflow 400hrs382 hours2 X 4 hours monthly$79,600$199

Pricing Comparison

Big Law sells time, GLS provides Solutions. However, if you needed to understand what the cost of our most affordable GLS Overflow™ solution gets you at Big Law (expressed as an hourly rate):

Big Law ReviewUS RateGLS CostMinutes
Partner$850$1999m 10s
Senior Associate$640$19914m
Junior Associate$400$19930m

GLS RPLV Legal Operations Score

This solution’s GLS RPLV impact score:

Resource Status: Specialist Repeater Formative
Ease of Implementation: Complex Average Easy
Value Demonstration/Visibility: Low Medium High
Productivity Leverage Profile: Low Medium High
IHL Line Optimisation: Single Multiple All Lines

IHL Critical Function Optimisation Targets

This solution enhances performance across the following critical in-house functions:

In-House Legal: Critical Functions / Processes

General Counsel


Managed Service

Human Capital

Legal Operations

Service Provider


Internal Client

GLS has identified 15 critical in-house processes/functions that are present in every world-class legal department. To learn what these functions are, their composition and how they interrelate to deliver efficient legal team performance outcomes - visit here.



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One-off purchasers and Total Legal Support subscribers can find their documents in: "My Solutions Centre" > "My Library"

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