GLS Knowledge Centre

Enabling a dynamic and vibrant global legal operations community

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Why the GLS Internal Client Line Is a Powerful Framework for Fixing the Legal–Business Relationship

Why the GLS Internal Client Line Is a Powerful Framework for Fixing the Legal–Business…

• 03 Jan 26

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Contract Closure Time: The Metric That Defines Contracting ROI

Contract Closure TimeWhy This Single Metric Defines the Real ROI of Contracting TransformationIn…

9 mins • 26 Dec 25

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Why Legal Intake Is the Most Foundational Station on the GLS Legal Operations Tube Map

Why Legal Intake Is the Most Foundational Station on the GLS Legal Operations Tube MapIf you…

6 minutes • 26 Dec 25

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Designing the Legal Operating Model Around the Talent You Actually Have

Introduction: The Most Uncomfortable Design ConstraintWhen in-house legal leaders talk about…

3 min • 23 Dec 25

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Speed vs Defensibility: Where In-House Legal Credibility Is Won or Lost

Introduction: The False Choice Legal Is Forced to MakeEvery in-house legal team hears the same…

6 min • 23 Dec 25

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Shadow Legal Teams | The Quiet Organisational Failure

Introduction: The Problem No One Wants to NameShadow legal teams are one of the most damaging…

3 min • 23 Dec 25

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What Boards Should Ask When Legal Says It Is “Hybrid”

Introduction: Why Boards Need to Interrogate “Hybrid”When management says the legal function…

3 min • 22 Dec 25

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Why Hybrid Legal Models Fail Without Authority

Introduction: The Most Popular Model Is Also the Most DangerousIf you ask most in-house legal…

4 min • 22 Dec 25

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GLS: The Real State of In-House Legal – 2025/26 in 7 Minutes

Introduction: A year in review and an accurate pulse checkMost year-end review pieces in legal…

5 min • 22 Dec 25

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Legal Department Operating Models: Centralised, Embedded & Hybrid

Introduction: This Is Not a Theoretical DebateEvery in-house legal leader eventually faces the…

5 min • 22 Dec 25

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Legal Department Mandate: The Job Description You Forgot

IntroductionWould you hire a CFO without a job description? Would you appoint a COO without KPIs?…

3 min • 19 Dec 25

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Compliance

Compliance Workflow

Introduction: Compliance Does Not Operate on Intent - It Operates on WorkflowMost organisations…

4 min • 17 Dec 25

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Compliance

Policy Infrastructure Audit

Introduction: Policies Are the Backbone of Compliance - or Its Weakest LinkEvery compliance…

4 min • 17 Dec 25

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Compliance

The Importance of Correctly Assigning Roles & Responsibilities in a Compliance Team

Introduction: Compliance Does Not Fail Because of Bad IntentionsMost compliance failures do not…

4 min • 17 Dec 25

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Managing External Counsel

Stop Briefing Your Mates: Why GCs Must Rethink External Legal Relationships

IntroductionLet’s talk about the elephant in the legal department.For all the talk of…

• 08 Dec 25

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Killing the Bureaucracy Myth: Why LSRFs Are Non-Negotiable

Introduction: Why Resistance HappensEvery in-house leader has heard it-or thought it…

3 min • 08 Dec 25

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From Inbox to Insights: Why 90% of Legal Teams Are Flying Blind

IntroductionHere’s the brutal truth: 90% of in-house legal teams do not operate a formal Legal…

3 min • 08 Dec 25

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Decision-Ready Submissions: The Standard That Ends Chaos

IntroductionLegal teams waste countless hours chasing missing details, clarifying vague…

3 min • 08 Dec 25

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The Intake Form Is Your Data Well: Why Legal Teams Fail Without It

IntroductionLegal teams often resist implementing Legal Service Request Forms (LSRFs), fearing…

3 min • 08 Dec 25

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10 Ways GLS Overflow™ Can Help Your In-House Team With Today’s Problems

IntroductionThe in-house legal team that is too busy to spend time on strategies to become less…

2 min • 26 Nov 25

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Managed Legal Services versus Legal Secondments

Managed Legal Services and the Changing LandscapeHistorically, in-house legal departments have…

3 min • 13 Nov 25

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Legal Ops: Deploying An Agile Resourcing Strategy For Legal Professionals

IntroductionThe resourcing of legal departments traditionally centered around full-time staff and…

15 mins • 06 Nov 25

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Customised Standardisation: The Strategic Discipline That Will Help Make Your Contracting Function Future Ready

Introduction: The Lawyer’s ReflexLawyers are trained to spot exceptions. It’s our superpower.…

5 min • 03 Nov 25

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Do Law Firm Panels Make Sense?

IntroductionThe 2023 Legal Department Operations Index reported that 78% of in-house legal…

5 min • 30 Oct 25

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Contracting

Stop the Leak: How Legal Teams Can Recover Value Seepage from Commercial Contracts

Introduction: The Hidden Drain on Enterprise ValueEvery commercial contract is a promise of…

• 29 Oct 25

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In-House Counsel: Build An Effective Internal Client Strategy

IntroductionMany in-house lawyers appreciate not having to go out into the market to find and…

22 min • 23 Oct 25

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In-House Tip: Define Your Career Vision

IntroductionDo you have a clear vision of where you want your in-house career to go?Here’s why…

• 14 Oct 25

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Contracting

Transform Your Contracting Function in Just 100 Days

IntroductionContracts are the backbone of every business, yet many legal teams struggle with…

• 02 Oct 25

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In-House Tip: Enhance Cross-Functional Collaboration

IntroductionAre legal, procurement, finance, and business units aligned during your contracting…

• 30 Sep 25

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In-House Tip: Ensure Regular Contract Audits

IntroductionAre you regularly reviewing executed contracts for compliance, performance, and…

• 23 Sep 25

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The Deal’s Done. Now Who Approved That Clause?

IntroductionLet’s be honest: most legal teams don’t have the time – or the tools – to…

• 17 Sep 25

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In-House Tip: Train Business Teams

IntroductionDo your business stakeholders understand the basics of your contracting…

• 16 Sep 25

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In-House Legal Tip: The Clause Bank - Unleash Its Power

IntroductionHigh-performance in-house legal departments utilize “Clause Banks” to drive…

1 min • 10 Sep 25

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In-House Tip: Set Contracting KPIs

Are You Tracking How Well Your Contracting Process Is Performing?Here’s why setting KPIs is…

• 09 Sep 25

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Contracting

Legal Ops Essentials: 21 Tips to Achieve Plain English Contract Drafting

Legal Ops Essentials: 21 Tips to Achieve Plain English Contract DraftingTraditional legal writing…

• 04 Sep 25

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In-House Tip: Establish Clear Approval Workflows

IntroductionDoes everyone know who needs to approve what, and when, in your contracting process?…

• 02 Sep 25

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Integration Without Tears: Connecting LSRFs to CLMS and Workflow Tools

IntroductionLegal tech adoption often fails-not because the software is bad, but because the…

3 min • 01 Sep 25

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Legal Ops Tools: Contracting Playbooks

IntroductionA “contract Playbook” is a legal function tool that helps a company (well its…

3 min • 27 Aug 25

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In-House Tip: Automate Routine Contracts

Are simple contracts eating up too much of your legal team’s time?Here’s why automating…

• 26 Aug 25

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In-House Legal Tip: 10 Tips For A Great In-House Legal Team Training Program

Legal Ops Tip: Productivity through trainingIn order to pursue constant in-house legal team…

3 • 20 Aug 25

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In-House Tip: Implement a Contract Management System

Are your contracts organized, accessible, and easy to manage?Here’s why a contract management…

• 19 Aug 25

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In-House Tip: Standardise Templates

Are your contracts consistent, clear, and easy to use across the business? If you are familiar…

• 12 Aug 25

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Legal Ops Essentials: What Does Good Legal Team Leadership Look Like

Leadership has always been a complicated field and as such it really needs to be hit hard with…

2 min • 07 Aug 25

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In-House Tip: Enhance Negotiation Skills

Negotiation is a critical skill for in-house lawyers. Are you consistently securing favorable…

• 05 Aug 25

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Internal Client

Essential Legal Training for Your Internal Clients

Why is Legal Training Essential for Your Internal Clients?It is an incontrovertible truth that…

4 min • 31 Jul 25

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In-House Tip: Navigating Internal Power Dynamics as an In-House Lawyer

Are internal power dynamics limiting the effectiveness of your in-house team?Organisational power…

• 21 Jul 25

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The Benefits of Effective Legal Operations

The Benefits Of Effective Legal OperationsIf you have had prior dealings with GLS, you will have…

12 mins • 16 Jul 25

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In-House Tip: Expand Your Network

Are you building relationships within and outside your organization?You can be the smartest…

• 14 Jul 25

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Legal Team Efficiency: A Legal Operations Model That Works

Legal Team Efficiency: A Legal Operations Model That WorksA legal operations capability is a key…

10 mins • 10 Jul 25

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In-House Tip: Seek Regular Feedback

Are you actively asking for feedback to improve? Here’s why seeking regular feedback matters:…

4 mins • 07 Jul 25

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What Is Legal Operations?

What Are Legal Operations? They support the business’s legal function, taking a…

4 mins • 03 Jul 25

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In-House Tip: Take on Stretch Assignments

Are you doing the kind of work that you want to be doing? Are you volunteering for projects that…

• 27 Jun 25

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In-House Tip: Enhance Your Business Acumen

Do you truly understand your company’s business, goals, and challenges?Here’s why enhancing…

• 23 Jun 25

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In-House Tip: Find a Mentor or Sponsor

Do you have someone guiding and advocating for your in-house career growth?Show me one truly…

• 19 Jun 25

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GLS Legal Ops: Legal Department Cost Reduction Tips

GLS Legal Ops: Legal Department Cost Reduction Tips All in-house legal teams are being asked to…

2 min • 19 Jun 25

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In-House Tip: Build a Development Plan

Do you have a structured plan for your career development?Here’s why building a development…

• 11 Jun 25

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The 4 Stages Of Legal Department Transformation

Stage 1: Assessing the Current State of your in-house legal team: Legal department leaders must…

5 min • 11 Jun 25

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16 Unacceptable In-House Legal Resource Management Wastage Scenarios

IntroductionEffective legal resource management is a critical aspect of running a successful…

5 min • 29 May 25

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In-House Tip: Review and Optimize Processes

When Was The Last Time You Reviewed And Streamlined Your Contracting Workflow? Here’s why…

3 min • 22 May 25

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Stop The Chaos: Why Your Legal Team Needs Structured Legal Instructions

Who Should Take Responsibility for Clear Legal Instructions?When it comes to legal instructions,…

3 mins • 12 May 25

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In-House Tip: Develop Playbooks

Do your team members have clear guidance on key terms and fallback positions?Here’s why…

• 08 May 25

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25 Signs Your Legal Team Needs to Transform

Identifying Legal Team InefficienciesIn this installment of GLS's Legal Ops Essentials - we…

3 mins • 22 Apr 25

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20 Tips For Blueprinting Your Legal Team’s Transformation

How To Engage In Successful Transformation Planning In this Blog, we want to pull together some…

5 mins • 09 Apr 25

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Legal Tech

Track or Fall Behind: Why In-House Teams Must Leverage Legal KPIs

The Underappreciation of In-House Legal Teams Most in-house legal teams face a common challenge -…

3 min • 26 Mar 25

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In-House Tip: Embrace Legal Tech Innovations

Why Legal Tech Is So Essential Legal technology can transform how you work, saving time and…

2 minutes • 25 Mar 25

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Internal Client

The True Cost of Unrealistic Legal Deadlines

Arbitrary Legal Deadlines Legal deadlines dictate the pace of work for in-house legal teams, but…

4 min • 17 Mar 25

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Top 10 Legal Docs - The Work Horses

Introduction Ten foundational legal documents underpin the majority of the vital processes…

8 minutes • 12 Mar 25

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In-House Tip: Prioritise Clear Communication

Make Clear Communication A Priority For Your In-House Team Clear, concise communication can make…

3 min • 10 Mar 25

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In-House Tip: Build Strong Cross-Department Relationships

The Importance Of Building Strong Cross-Department Relationships Success in-house isn’t just…

1 min • 02 Mar 25

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In-House Tip: Invest in Continuous Learning

Why You Should Invest In Continuous LearningIn the ever-evolving in-house legal landscape,…

5 min • 17 Feb 25

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Contracting

The Essential Contract Function Checklists

Legal Ops Tips: Contract Function ChecklistsContract support is one of the most visible (and…

2 minutes • 10 Feb 25

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Contracting

Legal Ops Essentials: Commit to Constant Contracting Improvement

Constant ImprovementPareto’s Principle of 80:20 applies to contracting as it does too just…

1 min • 03 Feb 25

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Legal Tech

How to Avoid a High-Tech Train Wreck

Introduction The recent proliferation of legal technology ("Legal Tech") related…

8 mins • 14 Nov 24

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In-House Legal Tip: Plan Your In-House Legal Career

IntroductionAsk yourself this – how much time did you spend planning your last holiday? Was it…

3 min • 31 Oct 24

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Knowledge

GLS Study Hall: Knowledge Acquisition Strategies

Introduction This sharing covers how an effective legal team can go about growing and managing…

6 min • 30 Oct 24

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Contracting

Contracting Policies: Eliminate Weakness In Your Contracting Function

IntroductionThe Contracting Policy is perhaps the simplest and most potent efficiency initiative…

6 minutes • 07 Oct 24

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Internal Client

GLS Study Hall: Golden Rules For Proactive Advisory

Introduction Proactive advisory can simply be summarised as anticipating client needs and…

8 min • 30 Sep 24

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Managed Legal Services: 10 Tips For Success

IntroductionManaged legal services offer in-house legal teams a way to address low-risk and/or…

3 min • 09 Sep 24

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In-House Skills

GLS Study Hall: Golden Rules For Internal Client Communications

IntroductionA 2022 report by the Thomson Reuters Legal Executive Institute revealed that 63% of…

5 min • 01 Sep 24

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Top 10 Rules For Developing A World Class Legal Template Library

IntroductionOne of the greatest sources of inefficiencies (and frustration) inside an In House…

5 min • 14 Aug 24

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Contracting

The True Cost Of A Sluggish Contracting Function

IntroductionThe contracting function is one of the most visible manifestations of the in-house…

3 min • 07 Aug 24

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Legal Tech

AI vs Legal Code of Conduct

IntroductionA recent study conducted by ContractPodAi found that as of January 2024, more than…

4 min • 03 Jul 24

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Why Every Successful Legal Department Transformation Starts with a Current Status Assessment

IntroductionLegal department transformation is no longer novel. It is no longer discretionary.…

5 min • 28 Jun 24

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Knowledge

Legal Ops Essentials: 10 Indicators of a Great In-House Legal Training Program

The Importance of Great In-House Legal TrainingIn-house legal training is crucial for maintaining…

2 min • 12 Jun 24

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In-House Legal Tip: Get Your Legal Department Operating Authority

IntroductionThe Legal Department Operating Authority ("LDOA") is an essential legal…

1 min • 05 Jun 24

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Legal Ops Tools: The Legal Department Service Charter

What is a Legal Department Service Charter?Does your legal team butt heads with other internal…

3 mins • 15 May 24

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Contracting

Legal Ops Tools: 20 Reasons Why a Contract Playbook Is Essential

What is a Contract Playbook? The Contract Playbook, also referred to as a Contracting Playbook or…

4 min • 25 Apr 24

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Legal Ops Tools: The Simple Checklist

IntroductionA checklist is a potent knowledge technology that is drastically under-utilized by…

5 mins • 02 Mar 24

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Legal Tech

CLMS Nightmares: Why CLMS Fails & What You Can Do About It

Introduction“CLMS” stands for Contract Lifecycle Management System. It supports the…

5min • 20 Feb 24

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Traditional Law Is Broken (Part 1)

The Traditional Law Firm Model Is BrokenThe traditional law firm model (“TradLaw”) as we know…

5 minutes • 14 Feb 24

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Legal Ops: Ride The Wave Or Get Washed Away

Why In-house Legal Teams Must TransformGlobally, many in-house legal departments struggle to meet…

4 mins • 08 Feb 24

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In-House Careers: Find Your Mentor

To excel in-house you need a mentor. Do you have one?Unlocking your full potential as an in-house…

2 minutes • 11 Dec 23

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Legal Ops Tools: Template Standardisation & Efficiency

Legal Operations Tools: Standardisation & Legal TemplatesHere is our recommended list of…

3 mins • 07 Dec 23

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In-House Careers: Are you replaceable as an in-house lawyer?

In-house lawyers are operating in a period of intensive change – technology, working practices,…

2 minutes • 07 Dec 23

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In-House Legal Tip: Take Time Off

Burnout doesn't make you a better lawyer. It just makes you broken.As we approach what is…

2 minutes • 04 Dec 23

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GLS Legal Operations Community: 2023 - Year in Review

GLS Legal Operations: A Remarkable 2023 Year in ReviewAs we reflect on the extraordinary strides…

• 04 Dec 23

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UAE National Day 2023 Discount

To help celebrate UAE National Day 2023 – you can use the below promo code on the GLS Legal Ops…

1 min • 30 Nov 23

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Knowledge

GLS VIP Client Training 2024 Agenda Announced

GLS VIP Client, In-House Training Program.We are delighted to publish the curriculum for the GLS…

2 min • 29 Nov 23

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In-House Careers: Review Your Performance

In-House Legal Tip: Getting better means actively looking for ways to improve. Taking time to do…

2 minutes • 27 Nov 23

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In-House Legal Tip: Problem Solve Always

A valuable North Star against which you can reliably navigate your in-house career is being a…

2 minutes • 23 Nov 23

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Contract Closure Time: The Metric That Defines Contracting ROI

Contract Closure TimeWhy This Single Metric Defines the Real ROI of Contracting TransformationIn…

9 mins • 26 Dec 25

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Why Legal Intake Is the Most Foundational Station on the GLS Legal Operations Tube Map

Why Legal Intake Is the Most Foundational Station on the GLS Legal Operations Tube MapIf you…

6 minutes • 26 Dec 25

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Shadow Legal Teams | The Quiet Organisational Failure

Introduction: The Problem No One Wants to NameShadow legal teams are one of the most damaging…

3 min • 23 Dec 25

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GLS: The Real State of In-House Legal – 2025/26 in 7 Minutes

Introduction: A year in review and an accurate pulse checkMost year-end review pieces in legal…

5 min • 22 Dec 25

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Legal Department Mandate: The Job Description You Forgot

IntroductionWould you hire a CFO without a job description? Would you appoint a COO without KPIs?…

3 min • 19 Dec 25

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Killing the Bureaucracy Myth: Why LSRFs Are Non-Negotiable

Introduction: Why Resistance HappensEvery in-house leader has heard it-or thought it…

3 min • 08 Dec 25

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From Inbox to Insights: Why 90% of Legal Teams Are Flying Blind

IntroductionHere’s the brutal truth: 90% of in-house legal teams do not operate a formal Legal…

3 min • 08 Dec 25

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Decision-Ready Submissions: The Standard That Ends Chaos

IntroductionLegal teams waste countless hours chasing missing details, clarifying vague…

3 min • 08 Dec 25

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The Intake Form Is Your Data Well: Why Legal Teams Fail Without It

IntroductionLegal teams often resist implementing Legal Service Request Forms (LSRFs), fearing…

3 min • 08 Dec 25

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Legal Ops: Deploying An Agile Resourcing Strategy For Legal Professionals

IntroductionThe resourcing of legal departments traditionally centered around full-time staff and…

15 mins • 06 Nov 25

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Customised Standardisation: The Strategic Discipline That Will Help Make Your Contracting Function Future Ready

Introduction: The Lawyer’s ReflexLawyers are trained to spot exceptions. It’s our superpower.…

5 min • 03 Nov 25

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In-House Counsel: Build An Effective Internal Client Strategy

IntroductionMany in-house lawyers appreciate not having to go out into the market to find and…

22 min • 23 Oct 25

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In-House Legal Tip: The Clause Bank - Unleash Its Power

IntroductionHigh-performance in-house legal departments utilize “Clause Banks” to drive…

1 min • 10 Sep 25

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Integration Without Tears: Connecting LSRFs to CLMS and Workflow Tools

IntroductionLegal tech adoption often fails-not because the software is bad, but because the…

3 min • 01 Sep 25

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Legal Ops Tools: Contracting Playbooks

IntroductionA “contract Playbook” is a legal function tool that helps a company (well its…

3 min • 27 Aug 25

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In-House Legal Tip: 10 Tips For A Great In-House Legal Team Training Program

Legal Ops Tip: Productivity through trainingIn order to pursue constant in-house legal team…

3 • 20 Aug 25

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Legal Ops Essentials: What Does Good Legal Team Leadership Look Like

Leadership has always been a complicated field and as such it really needs to be hit hard with…

2 min • 07 Aug 25

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The Benefits of Effective Legal Operations

The Benefits Of Effective Legal OperationsIf you have had prior dealings with GLS, you will have…

12 mins • 16 Jul 25

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Legal Team Efficiency: A Legal Operations Model That Works

Legal Team Efficiency: A Legal Operations Model That WorksA legal operations capability is a key…

10 mins • 10 Jul 25

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What Is Legal Operations?

What Are Legal Operations? They support the business’s legal function, taking a…

4 mins • 03 Jul 25

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The 4 Stages Of Legal Department Transformation

Stage 1: Assessing the Current State of your in-house legal team: Legal department leaders must…

5 min • 11 Jun 25

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16 Unacceptable In-House Legal Resource Management Wastage Scenarios

IntroductionEffective legal resource management is a critical aspect of running a successful…

5 min • 29 May 25

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Stop The Chaos: Why Your Legal Team Needs Structured Legal Instructions

Who Should Take Responsibility for Clear Legal Instructions?When it comes to legal instructions,…

3 mins • 12 May 25

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25 Signs Your Legal Team Needs to Transform

Identifying Legal Team InefficienciesIn this installment of GLS's Legal Ops Essentials - we…

3 mins • 22 Apr 25

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20 Tips For Blueprinting Your Legal Team’s Transformation

How To Engage In Successful Transformation Planning In this Blog, we want to pull together some…

5 mins • 09 Apr 25

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Top 10 Legal Docs - The Work Horses

Introduction Ten foundational legal documents underpin the majority of the vital processes…

8 minutes • 12 Mar 25

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In-House Legal Tip: Plan Your In-House Legal Career

IntroductionAsk yourself this – how much time did you spend planning your last holiday? Was it…

3 min • 31 Oct 24

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Top 10 Rules For Developing A World Class Legal Template Library

IntroductionOne of the greatest sources of inefficiencies (and frustration) inside an In House…

5 min • 14 Aug 24

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Why Every Successful Legal Department Transformation Starts with a Current Status Assessment

IntroductionLegal department transformation is no longer novel. It is no longer discretionary.…

5 min • 28 Jun 24

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Legal Ops Tools: The Legal Department Service Charter

What is a Legal Department Service Charter?Does your legal team butt heads with other internal…

3 mins • 15 May 24

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Legal Ops Tools: The Simple Checklist

IntroductionA checklist is a potent knowledge technology that is drastically under-utilized by…

5 mins • 02 Mar 24

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Traditional Law Is Broken (Part 1)

The Traditional Law Firm Model Is BrokenThe traditional law firm model (“TradLaw”) as we know…

5 minutes • 14 Feb 24

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Legal Ops: Ride The Wave Or Get Washed Away

Why In-house Legal Teams Must TransformGlobally, many in-house legal departments struggle to meet…

4 mins • 08 Feb 24

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Legal Ops Tools: Template Standardisation & Efficiency

Legal Operations Tools: Standardisation & Legal TemplatesHere is our recommended list of…

3 mins • 07 Dec 23

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GLS Legal Operations Community: 2023 - Year in Review

GLS Legal Operations: A Remarkable 2023 Year in ReviewAs we reflect on the extraordinary strides…

• 04 Dec 23

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UAE National Day 2023 Discount

To help celebrate UAE National Day 2023 – you can use the below promo code on the GLS Legal Ops…

1 min • 30 Nov 23

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In-House Careers: Review Your Performance

In-House Legal Tip: Getting better means actively looking for ways to improve. Taking time to do…

2 minutes • 27 Nov 23

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In-House Legal Tip: Try calling your client

Too many in-house lawyers especially those below the age of 50, prefer to email or text their…

2 min • 20 Nov 23

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Harvard: Mastering the in-house legal services continuum.

In 2010 I was sent by my then-current law firm to a week-long Harvard Business School Executive…

2 min • 15 Nov 23

Artificial Intelligence Tools for In-House Lawyers

Introduction:Many in-house legal teams are curious about incorporating AI tools into their…

4 min • 14 Nov 23

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GLS Legal Opinion: How many hours should the in-house community be working?

So, how many hours should an in-house counsel be working?Do you want the pre-amble leading up to…

3 min • 09 Nov 23

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In-House Legal Tip: Knowledge Hack Your Way To In-House Excellence

In the course of our in-house roles – we are exposed to a huge variety of “new learning”…

1 min • 01 Nov 23

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In-House Legal Tip: Legal service request forms are essential

Your diet must include salt, and every legal team must use legal service request forms…

1 min • 22 Oct 23

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Legal Dept. Key Performance Indicators - Why & What?

In this Blog, we'll provide a basic introduction to legal dept KPIs, share some thoughts on…

4 min • 18 Oct 23

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In-House Legal Tip: Embrace Legal KPIs

The idea of subjecting yourself to ongoing performance assessments might seem a little daunting.…

1 min • 17 Oct 23

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Artificial Intelligence | 10 Concerns & 10 Responses

INTRODUCTIONChristopher Niesche's September 2021 survey of in-house lawyers…

15min • 07 Oct 23

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GLS Masterclass: What is the Market Looking For?

About This SeminarThis seminar will explore the following themes:Recent in-house recruitment…

1 min • 07 Sep 23

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In-House Legal Tip: Lead or Languish

The keys to effective legal team leadership are undergoing rapid change in an industry that is…

2 min • 28 Aug 23

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Legal Ops Essentials: 10 powerful tools to efficiently upskill junior legal team members

Let’s get straight into it. Here are 10 powerful tools available to in-house legal teams…

2 min • 21 Aug 23

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In-House Legal Tip: Upskill Junior Team Members

A common feature of high-performing in-house legal teams is the presence of exceptionally…

1 min • 21 Aug 23

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GLS Masterclass: a Framework for Legal Ops Decision Making

About This SeminarIn-House Challenges and the RPLV ResponseAn introduction to the challenges…

1 min • 14 Aug 23

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GLS Masterclass: Best Practice Legal Template Management

Your legal templates are a valuable, strategic corporate asset – well they should be! However,…

1 min • 20 Jul 23

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Legal Ops Essentials: Matter Lifecycle Management 101 Guide

The process by which a support request (or matter) is initiated, managed and resolved is…

2 min • 30 Jun 23

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11 Structural Reasons why MLMS projects fail

Matter Lifecycle Management Systems (“MLMS”) is a key area where the in-house community is…

• 30 Jun 23

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In-House Legal Tip: Reduce Legal Dept. Costs with Value Creation

If your Board capped your legal team’s budget for next year at US$100,000 dollars and said they…

1 min • 27 Jun 23

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Legal Ops Tips: Essential Intellectual Property Function Checklists

Intellectual Property ChecklistsIntellectual property assets and associated rights (together…

4 minutes • 21 Jun 23

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GLS Masterclass: Architecting an effective Managed Legal Services Program

About This SeminarThis seminar will explore the following themes:Optimising your contracting…

1 min • 15 Jun 23

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Legal Ops Essentials: What KPIs should your legal team implement?

Key Performance Indicators (KPIs) are metrics that help legal teams measure their performance.…

5 min • 03 Apr 23

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In-House Legal Tip: Understand Legal Technology

If you do not recognize something – chances are you cannot use it or see how it can be used.…

1 min • 27 Mar 23

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Legal Ops: A Simple Decision-Making Framework to Drive Legal Team Transformation

Legal Ops: Decision-making that drives legal efficiencyIn our recent Blog "What is legal…

9 mins • 23 Jun 22

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Can legal operations benefit all legal teams?

Can legal operations benefit all legal teams?Legal ops is for all legal teamsLegal operations…

4 mins • 22 Jun 22

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Legal Ops Tips: Essential GDPR Checklists

Legal Ops Tips: GDPR related checklistsGDPR related compliance can be extremely challenging.…

2 minutes • 20 Jun 22

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Top 10 In-House Legal Team Resolutions for a New Year

If you haven't set the goals for your legal team just yet, below are the Top 10 “New…

6 mins • 08 Apr 22

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Legal Ops Essentials: 20 Tips to help you successfully implement your legal team transformation plan

20 Tips for the Successful Implementations of Legal Dept. Transformation PlansIn this Blog, we…

5 mins • 03 Apr 22

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Legal Operations Essentials: The Legal Services Request Form

The gatekeeper to an effectively run legal departmentTransforming an in-house legal function…

15 mins • 05 Feb 22

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How to avoid legal transformation project failure (Part K - GLS’s Ultimate Guide to Legal Operations)

Protect your legal team transformation project from failureIn this Blog, we share some of the…

5 mins • 03 Feb 22

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Legal Ops Essentials: Building Your Case For Legal Team Transformation

Building Your Case For Legal Team TransformationToo much work and not enough resourcesEvery GC we…

2 mins • 01 Dec 21

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Visualizing an Optimal In-House Legal Function (Part F - GLS’s Ultimate Guide to Legal Operations)

Legal Ops Essentials: Navigating an optimally performing legal teamAccess a vision of what you…

5 mins • 23 Nov 21

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The In-House Leader’s Leadership Dilemma (Part E - GLS’s Ultimate Guide to Legal Operations)

Legal Ops Lesson: Managing Legal Team Transformation RiskThe In-House Leader's Dilemma -…

5 mins • 22 Nov 21

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What is meant by Legal Operations (Part B - GLS’s Ultimate Guide to Legal Operations)

This is a sample chapter from the recently published ‘GLS Ultimate Guide to Legal Operations’…

15 mins • 21 Nov 21

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Legal Team Skills: Rid Your Documents Of Typos

Rid Your Documents Of Typos With GLS Proofreading Tips9 mins • 27 Dec 22 Typos cause…

5 mins • 06 Dec 20

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GLS Legal Ops Masterclass 6 - Legal Tech: Embracing it Safely

GLS Legal Ops Masterclass 6 - Legal Tech: Embracing it SafelySpeakers This seminar will draw upon…

45 mins • 30 Jul 20

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GLS Legal Ops Masterclass 5: The Future Ready Lawyer

GLS Legal Ops Masterclass 5: The Future Ready LawyerSpeakers This seminar will draw upon the…

1 hr • 25 Jun 20

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GLS Legal Ops Masterclass 4: Legal Team Performance -  Data Analytics & Tracking Tangible Outcomes

GLS Legal Ops Masterclass 4: Legal Team Performance - Data Analytics & Tracking Tangible…

75 mins • 28 May 20

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GLS Legal Ops Masterclass 3 - Leveraging Legal Department Resources (A Case Study)

GLS Legal Ops Masterclass 3 - Leveraging Legal Department Resources (A Case Study)Speakers This…

80 mins • 23 Apr 20

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GLS Legal Ops Masterclass 2:  Foundational Legal Department Policies & Prioritization Theory

GLS Legal Ops Masterclass 2: Foundational Policy Legal Department Policies & Prioritization…

80 mins • 30 Mar 20

Performance management

Performance Managing Your External Legal Counsel

In-house legal teams (IHL) have for years universally agreed that law firms must drastically…

15 minutes • 15 Jan 20

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GLS Masterclass: Leveraging Legal Department Resources (A Case Study)

About This SeminarThis seminar will explore the following themes:Optimising your contracting…

1 min • 14 Nov 19

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GLS Masterclass: Foundational Legal Department Policies & Prioritization Theory

About This SeminarThis seminar will explore the following themes:Prioritisation Decision Making:…

1 min • 14 Oct 19

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GLS Masterclass: Data Analytics & Tracking Tangible Outcomes

About This SeminarWe will be focusing on understanding the performance metrics available to…

1 min • 14 Sep 19

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GLS Legal Docs

Think about the quality of cars, air travel, TVs, mobile phones, clothing, medicine - they’ve…

1 min • 12 Sep 19

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What A.I. means for the Legal Industry

Well, it is at least true to say that “Legal Tech” is a theme that has been dominating the…

15 mins • 01 Aug 19

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GLS Legal Ops Masterclass 1: In-House Legal Team Challenges and a Framework for Legal Ops decision making

GLS Legal Ops Masterclass 1: In-House Legal Team Challenges and a Framework for Legal Ops…

1 hr • 17 Jul 19

In-House legal documents and online legal precedents

So you think in-house lawyers are not important?

In-house lawyers (“IHLs”) must verifiably deliver far more with far less, and in an overall…

8 minutes • 13 Jun 19

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Why do I need a Services Agreement?

What is a Services Agreement?The Services Agreement is the “work horse” legal agreement of…

7 minutes • 17 May 19

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GLS Quick Quotes

Few would argue that costs are a huge barrier to accessing external legal support. However, those…

7 minutes • 16 May 19

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RPLV: Transformative Decision Making

The vocational journey of the in-house lawyer has long since ceased to be an attractive safe…

15 mins • 13 May 19

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GLS Launches GLS Legal Templates

Contracts are the essential record of what parties agree and yet most end up signed, filed and…

12 minutes • 04 Jan 19

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GLS Goes Back to School

GLS’s mission, since its inception, has been to disrupt the second half of that statement and…

4 minutes • 13 Dec 18

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Un-breaking the law

The hourly rate is no longer an effective meeting point for those that need legal support and…

2 minutes • 06 Apr 17

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Traditional Law Is Broken (Part 2)

Introduction The True Cost Of The Hourly RateGLS believes that more than 95% of businesses…

8 minutes • 20 Feb 17

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What makes GLS Law so accessible

GLS Law will only offer support where we know that we can do so in a way that represents a…

4 minutes • 29 Apr 15

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Traditional Law: Why has law run off the track?

For those who are wondering what has happened to the traditional legal industry, please take a…

1 minute • 31 Dec 14

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Technology Demonstration

Contract Closure Time: The Metric That Defines Contracting ROI

Contract Closure TimeWhy This Single Metric Defines the Real ROI of Contracting TransformationIn…

9 mins • 26 Dec 25

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Technology Demonstration

Customised Standardisation: The Strategic Discipline That Will Help Make Your Contracting Function Future Ready

Introduction: The Lawyer’s ReflexLawyers are trained to spot exceptions. It’s our superpower.…

5 min • 03 Nov 25

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Technology Demonstration

Track or Fall Behind: Why In-House Teams Must Leverage Legal KPIs

The Underappreciation of In-House Legal Teams Most in-house legal teams face a common challenge -…

3 min • 26 Mar 25

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Technology Demonstration

How to Avoid a High-Tech Train Wreck

Introduction The recent proliferation of legal technology ("Legal Tech") related…

8 mins • 14 Nov 24

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Technology Demonstration

AI vs Legal Code of Conduct

IntroductionA recent study conducted by ContractPodAi found that as of January 2024, more than…

4 min • 03 Jul 24

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Technology Demonstration

Legal Ops Tools: The Simple Checklist

IntroductionA checklist is a potent knowledge technology that is drastically under-utilized by…

5 mins • 02 Mar 24

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Technology Demonstration

CLMS Nightmares: Why CLMS Fails & What You Can Do About It

Introduction“CLMS” stands for Contract Lifecycle Management System. It supports the…

5min • 20 Feb 24

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Technology Demonstration

Legal Ops Tools: Template Standardisation & Efficiency

Legal Operations Tools: Standardisation & Legal TemplatesHere is our recommended list of…

3 mins • 07 Dec 23

Technology Demonstration

Artificial Intelligence Tools for In-House Lawyers

Introduction:Many in-house legal teams are curious about incorporating AI tools into their…

4 min • 14 Nov 23

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Technology Demonstration

Artificial Intelligence | 10 Concerns & 10 Responses

INTRODUCTIONChristopher Niesche's September 2021 survey of in-house lawyers…

15min • 07 Oct 23

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Technology Demonstration

In-House Legal Tip: Low Tech First - Always!

The legal industry is undergoing a major transformation with the rise of Legal Tech. This…

1 min • 25 Sep 23

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Technology Demonstration

CYBERCRIME SAFETY ADVICE

IMPORTANT PUBLIC SAFETY NOTICE:GLS has recently become aware of the existence of a potentially…

• 05 Jul 23

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Technology Demonstration

11 Structural Reasons why MLMS projects fail

Matter Lifecycle Management Systems (“MLMS”) is a key area where the in-house community is…

• 30 Jun 23

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Technology Demonstration

GLS News - GLS successfully exits LegalSifter

GLS Investments, a GLS Group Company, has successfully sold its stake in LegalSifter, the…

1 min • 09 May 23

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Technology Demonstration

In-House Legal Tip: Understand Legal Technology

If you do not recognize something – chances are you cannot use it or see how it can be used.…

1 min • 27 Mar 23

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Technology Demonstration

GLS Masterclass: Legal Tech

About This SeminarThis seminar will explore the following themes:Legal Tech: Adopting a more…

1 min • 15 Feb 23

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Technology Demonstration

Visualizing an Optimal In-House Legal Function (Part F - GLS’s Ultimate Guide to Legal Operations)

Legal Ops Essentials: Navigating an optimally performing legal teamAccess a vision of what you…

5 mins • 23 Nov 21

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Technology Demonstration

GLS Legal Ops Masterclass 6 - Legal Tech: Embracing it Safely

GLS Legal Ops Masterclass 6 - Legal Tech: Embracing it SafelySpeakers This seminar will draw upon…

45 mins • 30 Jul 20

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Technology Demonstration

GLS Masterclass: Data Analytics & Tracking Tangible Outcomes

About This SeminarWe will be focusing on understanding the performance metrics available to…

1 min • 14 Sep 19

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Technology Demonstration

What A.I. means for the Legal Industry

Well, it is at least true to say that “Legal Tech” is a theme that has been dominating the…

15 mins • 01 Aug 19

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Technology Demonstration

GLS Launches GLS Legal Templates

Contracts are the essential record of what parties agree and yet most end up signed, filed and…

12 minutes • 04 Jan 19

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Technology Demonstration

GLS Invests in Automio

GLS Group, the world’s leading legal industry disruptor, focuses on disrupting the traditional…

5 minutes • 29 Dec 18

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Legal Ops Tips

In-House Tip: Define Your Career Vision

IntroductionDo you have a clear vision of where you want your in-house career to go?Here’s why…

• 14 Oct 25

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Legal Ops Tips

In-House Tip: Enhance Cross-Functional Collaboration

IntroductionAre legal, procurement, finance, and business units aligned during your contracting…

• 30 Sep 25

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Legal Ops Tips

In-House Tip: Ensure Regular Contract Audits

IntroductionAre you regularly reviewing executed contracts for compliance, performance, and…

• 23 Sep 25

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Legal Ops Tips

In-House Tip: Train Business Teams

IntroductionDo your business stakeholders understand the basics of your contracting…

• 16 Sep 25

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Legal Ops Tips

In-House Tip: Set Contracting KPIs

Are You Tracking How Well Your Contracting Process Is Performing?Here’s why setting KPIs is…

• 09 Sep 25

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Legal Ops Tips

In-House Tip: Establish Clear Approval Workflows

IntroductionDoes everyone know who needs to approve what, and when, in your contracting process?…

• 02 Sep 25

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Legal Ops Tips

In-House Tip: Automate Routine Contracts

Are simple contracts eating up too much of your legal team’s time?Here’s why automating…

• 26 Aug 25

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Legal Ops Tips

In-House Tip: Implement a Contract Management System

Are your contracts organized, accessible, and easy to manage?Here’s why a contract management…

• 19 Aug 25

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Legal Ops Tips

In-House Tip: Standardise Templates

Are your contracts consistent, clear, and easy to use across the business? If you are familiar…

• 12 Aug 25

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Legal Ops Tips

In-House Tip: Enhance Negotiation Skills

Negotiation is a critical skill for in-house lawyers. Are you consistently securing favorable…

• 05 Aug 25

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Legal Ops Tips

In-House Tip: Navigating Internal Power Dynamics as an In-House Lawyer

Are internal power dynamics limiting the effectiveness of your in-house team?Organisational power…

• 21 Jul 25

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Legal Ops Tips

In-House Tip: Expand Your Network

Are you building relationships within and outside your organization?You can be the smartest…

• 14 Jul 25

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Legal Ops Tips

In-House Tip: Seek Regular Feedback

Are you actively asking for feedback to improve? Here’s why seeking regular feedback matters:…

4 mins • 07 Jul 25

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Legal Ops Tips

In-House Tip: Take on Stretch Assignments

Are you doing the kind of work that you want to be doing? Are you volunteering for projects that…

• 27 Jun 25

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Legal Ops Tips

In-House Tip: Enhance Your Business Acumen

Do you truly understand your company’s business, goals, and challenges?Here’s why enhancing…

• 23 Jun 25

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Legal Ops Tips

In-House Tip: Find a Mentor or Sponsor

Do you have someone guiding and advocating for your in-house career growth?Show me one truly…

• 19 Jun 25

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Legal Ops Tips

In-House Tip: Build a Development Plan

Do you have a structured plan for your career development?Here’s why building a development…

• 11 Jun 25

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Legal Ops Tips

In-House Tip: Review and Optimize Processes

When Was The Last Time You Reviewed And Streamlined Your Contracting Workflow? Here’s why…

3 min • 22 May 25

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Legal Ops Tips

In-House Tip: Develop Playbooks

Do your team members have clear guidance on key terms and fallback positions?Here’s why…

• 08 May 25

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Legal Ops Tips

In-House Tip: Embrace Legal Tech Innovations

Why Legal Tech Is So Essential Legal technology can transform how you work, saving time and…

2 minutes • 25 Mar 25

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Legal Ops Tips

In-House Tip: Prioritise Clear Communication

Make Clear Communication A Priority For Your In-House Team Clear, concise communication can make…

3 min • 10 Mar 25

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Legal Ops Tips

In-House Tip: Build Strong Cross-Department Relationships

The Importance Of Building Strong Cross-Department Relationships Success in-house isn’t just…

1 min • 02 Mar 25

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Legal Ops Tips

In-House Tip: Invest in Continuous Learning

Why You Should Invest In Continuous LearningIn the ever-evolving in-house legal landscape,…

5 min • 17 Feb 25

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Legal Ops Tips

In-House Legal Tip: Get Your Legal Department Operating Authority

IntroductionThe Legal Department Operating Authority ("LDOA") is an essential legal…

1 min • 05 Jun 24

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Legal Ops Tips

In-House Careers: Find Your Mentor

To excel in-house you need a mentor. Do you have one?Unlocking your full potential as an in-house…

2 minutes • 11 Dec 23

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Legal Ops Tips

In-House Careers: Are you replaceable as an in-house lawyer?

In-house lawyers are operating in a period of intensive change – technology, working practices,…

2 minutes • 07 Dec 23

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Legal Ops Tips

In-House Legal Tip: Take Time Off

Burnout doesn't make you a better lawyer. It just makes you broken.As we approach what is…

2 minutes • 04 Dec 23

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Legal Ops Tips

In-House Careers: Review Your Performance

In-House Legal Tip: Getting better means actively looking for ways to improve. Taking time to do…

2 minutes • 27 Nov 23

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Legal Ops Tips

In-House Legal Tip: Problem Solve Always

A valuable North Star against which you can reliably navigate your in-house career is being a…

2 minutes • 23 Nov 23

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Legal Ops Tips

In-House Legal Tip: Try calling your client

Too many in-house lawyers especially those below the age of 50, prefer to email or text their…

2 min • 20 Nov 23

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Legal Ops Tips

Harvard: Mastering the in-house legal services continuum.

In 2010 I was sent by my then-current law firm to a week-long Harvard Business School Executive…

2 min • 15 Nov 23

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Legal Ops Tips

In-House Legal Tip: Legal service request forms are essential

Your diet must include salt, and every legal team must use legal service request forms…

1 min • 22 Oct 23

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Legal Ops Tips

In-House Legal Tip: Embrace Legal KPIs

The idea of subjecting yourself to ongoing performance assessments might seem a little daunting.…

1 min • 17 Oct 23

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Legal Ops Tips

In-House Legal Tip: More Means Less

Achieving more with less presents a significant challenge to the in-house community. So, how can…

1 min • 09 Oct 23

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Legal Ops Tips

In-House Legal Tip: 12 Legal Dept. Knowledge Hacks

Explore these 12 crucial knowledge hacks to supercharge your legal department's efficiency…

2 min • 02 Oct 23

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Legal Ops Tips

In-House Legal Tip: Low Tech First - Always!

The legal industry is undergoing a major transformation with the rise of Legal Tech. This…

1 min • 25 Sep 23

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Legal Ops Tips

In-House Legal Tip: Lead or Languish

The keys to effective legal team leadership are undergoing rapid change in an industry that is…

2 min • 28 Aug 23

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Legal Ops Tips

In-House Legal Tip: Upskill Junior Team Members

A common feature of high-performing in-house legal teams is the presence of exceptionally…

1 min • 21 Aug 23

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Legal Ops Tips

In-House Legal Tip: Balanced Legal Risk

Best practice contracting recognises that a “balanced” approach to risk allocation drives…

1 min • 14 Aug 23

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Legal Ops Tips

In-House Legal Tip: Reduce White Noise

Having audited the working days of hundreds of in-house legal teams, GLS is of the view that most…

• 27 Jul 23

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Legal Ops Tips

In-House Legal Tip: Get Outcomes, not Headcount

Given the dynamic needs of the modern in-house legal team, (e.g. those dealing with new laws,…

1 min • 12 Jul 23

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Legal Ops Tips

In-House Legal Tip: Only Implement a CLMS when Ready!

Document and optimize your contract lifecycle management procedures first and then find a CLMS…

1 min • 03 Jul 23

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Legal Ops Tips

In-House Legal Tip: Reduce Legal Dept. Costs with Value Creation

If your Board capped your legal team’s budget for next year at US$100,000 dollars and said they…

1 min • 27 Jun 23

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Legal Ops Tips

In-House Legal Tip: Implement Internal Client SLAs

The shield:Unrealistic client expectationsLate instructionsUrgent versus non-urgent requestsPoor…

1 mins • 26 Jun 23

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Legal Ops Tips

In-House Legal Tip: Activate Checklists

The best performing teams use checklists extensively, the worst performing teams are too busy to…

1 min • 20 Jun 23

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Legal Ops Tips

In-House Legal Tip: Train Constantly

In-house counsel must rapidly develop a broader range of skills to thrive going forward.The…

1 min • 12 Jun 23

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Legal Ops Tips

In-House Legal Tip: Harness the Power of Standardization

In-house legal teams are so busy that they should never pass up opportunities to standardize…

2 min • 07 Jun 23

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Legal Ops Tips

In-House Legal Tip: Harness the Power of Legal Process Standardization

Harness the Power of Legal process StandardisationAre you harnessing the power of standardization…

3 mins • 05 Jun 23

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Legal Ops Tips

In-House Legal Tip: Write down your Policies

Most people dislike the impact of excessive policies on their lives. However, in the in-house…

1 min • 19 Apr 23

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Legal Ops Tips

In-House Legal Tip: Evidence Your Contributions

It is simple, if you cannot produce hard data that speaks to the contributions of your in-house…

1min • 11 Apr 23

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Legal Ops Tips

In-House Legal Tip: 3 Things You Can Do Better

Legal Ops Tip: Transform your team by doing 3 things at a time.Legal team transformation need not…

2 min • 04 Apr 23

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Legal Ops Tips

In-House Legal Tip: Understand Legal Technology

If you do not recognize something – chances are you cannot use it or see how it can be used.…

1 min • 27 Mar 23

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Legal Ops Tips

In-House Legal Tip: Understand what your Business Values

Many in-house legal team leaders report that their contributions are not always valued by the…

1 min • 06 Mar 23

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Legal Ops Tips

In-House Legal Tip: Performance Manage your External Counsel

There are not too many in-house legal teams that talk positively about the value that their…

1 min • 20 Oct 22

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Legal Ops Tips

In-House Legal Tip: Never Fail

Most corporate ecosystems are littered with the carcasses of failed transformation initiatives.…

3 min • 13 Aug 22

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Legal Ops Tips

Top 10 In-House Legal Team Resolutions for a New Year

If you haven't set the goals for your legal team just yet, below are the Top 10 “New…

6 mins • 08 Apr 22

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Legal Ops Tips

GLS Masterclass: The Future Ready Lawyer

About This SeminarThis seminar will explore the following themes:New law skills The essential…

1 min • 15 Jan 21

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Legal Ops Tips

GLS Masterclass: Leveraging Legal Department Resources (A Case Study)

About This SeminarThis seminar will explore the following themes:Optimising your contracting…

1 min • 14 Nov 19

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