The Legal Tech Agenda is the legal department’s strategic blueprint for selecting, implementing, integrating, and retiring legal technology. It ensures that every tech investment is purposeful, aligned with legal workflows, and capable of delivering measurable value.

Legal tech is often misunderstood as a silver bullet. But without a clear agenda, tools become shelfware - disconnected from real work, poorly adopted, and ultimately abandoned. The Legal Tech Agenda ensures that technology is introduced in a way that supports legal processes, not disrupts them.

This station also recognises the enduring value of low-tech solutions - checklists, templates, and SOPs - which often outperform expensive platforms when it comes to usability and adoption. The agenda must be dynamic, evolving with the legal team’s maturity and the business’s needs.

Ultimately, the Legal Tech Agenda is not about buying tools - it’s about building a coherent, integrated ecosystem that supports the legal team’s mandate and transformation goals.

◼️Tech Needs Assessment – Identifying pain points and opportunities for tech enablement.

◼️Tool Selection Criteria – Evaluating usability, ROI, and integration potential.

◼️Implementation Planning – Timelines, training, and change management.

◼️Integration Strategy – Ensuring tools work together and with enterprise systems.

◼️Retirement Protocols – Phasing out redundant or underperforming tools.

◼️Low-Tech Complementarity – Embedding checklists and templates into workflows.

◼️Governance & Ownership – Assigning accountability for tech decisions and performance.

◼️Alignment with Transformation Agenda – Ensuring tech supports broader change goals.

In GLS legal ops, the Legal Tech Agenda is considered a "Repeater" resource within legal operations.

A Repeater Resource: Supports multiple legal functions, ensuring that structured legal requests improve contracting, dispute resolution, compliance, and advisory services.

A well-structured Legal Tech Agenda enhances legal team productivity, reduces wasted time, and improves service delivery across the organization.

The best practice features of the GLP are as follows:

◼️Prioritised Roadmap – Sequenced implementation based on business impact.

◼️User-Centric Design – Tools selected for usability and adoption.

◼️Low-Tech Integration – Checklists and SOPs embedded in tech workflows.

◼️Change Management Planning – Training and support for adoption.

◼️Performance Metrics – Tracking usage, impact, and ROI.

◼️Cross-Functional Collaboration – IT, finance, and business input.

◼️Vendor Management – Clear expectations and support.

◼️Continuous Review – Updating agenda based on feedback and results.

The Legal Tech Agenda delivers the following value to the Business:

◼️Faster Legal Support – Tools streamline workflows and reduce delays.

◼️Lower Legal Spend – Automation reduces manual effort and external reliance.

◼️Improved Consistency – Standardised processes and outputs.

◼️Better Stakeholder Experience – Legal becomes easier to engage.

◼️Scalable Legal Services – Tech enables growth without headcount.

Legal teams gain efficiency, clarity, and control. The agenda supports transformation, improves morale, and ensures that tech delivers real value — not just features.

The Legal Tech Agenda is essential for:

◼️Legal departments of all sizes

◼️Legal operations teams

◼️General Counsel and Heads of Legal

◼️Legal tech and innovation leads

◼️Compliance and risk management teams

A legal team operating without a Legal Tech Agenda will face a wide range of inefficiencies including:

◼️Tech Misalignment – Tools don’t solve real problems.

◼️Low Adoption Rates – Lawyers don’t use or trust the tech.

◼️Wasted Investment – Money spent on shelfware.

◼️Fragmented Workflows – Tools don’t integrate or support processes.

◼️Transformation Failure – Tech doesn’t support change goals.

This station is technology-based. It defines the legal department’s tech strategy and ensures that tools are selected, implemented, and retired with purpose.