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US$30,000.00
excl GSTs
From
US$60,000.00
excl GSTs
From
US$100,000.00
excl GSTs
From
US$150,000.00
excl GSTs
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In-House Workflow Diagnostic & Reporting Solution™
The gateway to workload control, capacity release, and decision-grade legal analytics
The Problem
Your legal team is under pressure but you are not able to justify the support you need.
Related challenges include:
- unclear visibility of where instructions are coming from
- no reliable categorisation of what work types dominate demand
- senior lawyers dragged into work that should never reach them
- inconsistent intake channels (email, chats, hallway drive-bys) that destroy data quality
- external spend that “feels high” but can’t be explained with evidence
- business frustration about responsiveness without a factual baseline
- inability to forecast workload, seasonality, and demand growth
- poor decision-making on headcount, outsourcing, and tech because the starting data is weak
Wouldn’t it be great if you could diagnose your workflow using your own historic instructions and produce a report that helps you use your existing resources more efficiently and gets the you the additional resources you need but which the business and finance can’t argue with?
The GLS Solution
GLS In-House Workflow Diagnostic & Reporting Solution™ is a structured diagnostic engagement that converts historic legal instructions into decision-grade insight. This solution is an evidence-based workflow diagnostic that reveals how legal work actually enters, flows through, and consumes in-house capacity - replacing assumption with insight and opinion with proof.
This solution allows you to:
- identify true demand drivers (who is sending work, and why)
- run work type pattern analysis (what work is consuming capacity)
- expose capacity distortion (where effort is misallocated)
- produce a formal GLS Diagnostic Report that leadership can use
- generate obvious efficiency recommendations that release capacity and improve performance
The Workload Solution Reports covers key themes including:
- Instruction Demand: Where legal work originates and how it enters the function.
- Work Type Mix: The categories of work consuming legal capacity.
- Volume & Variability: Patterns, volatility, and predictability in workload.
- Complexity Profile: Distribution of effort across different levels of work complexity.
- Capacity Utilisation: How legal capacity is absorbed across the system.
- Senior Lawyer Drag: Indicators of senior capability consumed by lower-value work.
- Intake Discipline: Effectiveness of intake, triage, and workflow control.
- Structural Inefficiencies: Embedded friction points within workflows and operating norms.
- Demand–Value Alignment: Alignment between legal effort, business risk, and value.
- Performance Opportunities: Priority efficiency and capacity-release levers.
The Report will substantially empower In-House leadership decision making including:
- Decide with Evidence: Make resourcing and investment decisions based on facts, not pressure.
- Control Demand: Understand where legal work originates and how workload can be shaped.
- Release Capacity: Identify clear opportunities to rebalance effort and free senior legal time.
- Justify Change: Use objective data to align the business, finance, and HR behind change.
- Plan Confidently: Prioritise initiatives and forecast workload with greater certainty.
Designed to work without a CLMS “data utopia fantasy”, this solution uses the data you already have: the work itself (historic instructions).
We recommend you visit the Legal Operations - Workload Forecasting & Diagnostic Station and our thought leadership piece Workload Forecasting & Diagnostics: The Discipline Behind High‑Performance In‑House Legal Teams more in-dept analysis on what this report will deliver to you.
Problem Solved.
Solution Deliverables
| Instruction Diagnostics: | Review historic legal department instructions and run work type pattern analysis (demand source, work type distribution, pattern signals). |
| Diagnostic Tiers: | Tiering based on the volume/time horizon of instruction history reviewed (GLS recommends going back in time; volume impacts depth and confidence). Common Time Frames Include 1- 3 years, and never less than 12 months. Also, for data integrity purposes, we need not less than 100 qualified instructions. |
| GLS Diagnostic Report: | A structured report covering key framework criteria (including where instructions are coming from, what dominates demand, and the system-level findings). ◼️ Instruction Demand Profile: Overview of how legal work enters the organisation, including demand sources, intake pathways, and concentration patterns across the business. ◼️ Work Type Composition: Breakdown of the categories of legal work consuming capacity, highlighting dominant work types and underlying demand drivers. ◼️ Volume & Variability Signals: Analysis of instruction volumes over time to identify volatility, seasonality, and predictability indicators. ◼️ Complexity Distribution: Assessment of how effort is spread across low, medium, and high-complexity work, including early indicators of misaligned effort. ◼️ Capacity Utilisation Indicators: High-level insights into how legal capacity is being consumed, including signs of congestion, fragmentation, and inefficiency. ◼️ Senior Lawyer Drag: Identification of patterns where senior legal capability is absorbed by work that does not require senior judgment or expertise. ◼️ Intake Discipline Assessment: Review of how work is initiated, triaged, and progressed, including weaknesses that undermine workflow control and data quality. ◼️ Structural Inefficiency Hotspots: Identification of recurring friction points embedded in workflows, processes, or operating norms. ◼️ Demand-Value Alignment: Observations on the alignment between legal effort, risk exposure, and business value supported by the work. ◼️ Priority Performance Opportunities: A prioritised set of efficiency, capacity-release, and performance improvement opportunities informed by the diagnostic findings. |
| Efficiency Recommendations: | Practical recommendations identifying obvious efficiencies and performance gains (capacity release levers, workflow fixes, intake discipline improvements). |
| Reporting Presentations: | 90 minute presentation of Report findings and recommendations. |
| Solutions Implementation Plan: | Detailed blueprint for efficiency recommendations and implementations. |
Solution SLA Options and US$ Pricing
| Column one | Column two | Column three | Column four | Column five |
|---|---|---|---|---|
| Deliverables | Basic | Standard | Advanced | Complete |
| Instruction Data Period / Volume | 6 months / 100 instructions | 12 months / 200 instructions | 2 years / 400 instructions | 3 years / 600 instructions |
| Diagnostic - Personnel Interviews (Client) | <5 | <5 | <10 | <15 |
| Diagnostic - Personnel Interviews (Lawyer) | <5 | <5 | <10 | TBA |
| Diagnostic Report - Written | ✓ | ✓ | ✓ | |
| Diagnostic Report - Presentation & Q&A | ✓ | ✓ | ✓ | |
| Recommendation Implementation Plan | ✓ | ✓ | ||
| Pricing (Excl. VAT) | US$30,000 | US$60,000 | US$100,000 | US$150,000 |
| Pricing may vary according to quality of instructions available for review. |
GLS RPLV Legal Operations Score
This solution’s GLS RPLV impact score:
| Resource Status: | Specialist | Repeater | Formative |
| Ease of Implementation: | Complex | Average | Easy |
| Value Demonstration/Visibility: | Low | Medium | High |
| Productivity Leverage Profile: | Low | Medium | High |
| IHL Line Optimisation: | Single | Multiple | All Lines |
IHL Critical Function Optimisation Targets
This solution enhances performance across the following critical in-house functions:
In-House Legal: Critical Functions / Processes
Contracting
Human Capital
Data Analytics
Legal Operations
Internal Client
GLS has identified 15 critical in-house processes/functions that are present in every world-class legal department. To learn what these functions are, their composition and how they interrelate to deliver efficient legal team performance outcomes - visit here.
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