Tech Consulting provides specialist expertise to design, optimise, or course-correct legal technology initiatives. It bridges the gap between legal and technical domains, ensuring solutions are fit-for-purpose, compliant, and aligned with strategic objectives.

Legal technology projects often fail not because the tools are inadequate, but because the implementation strategy is flawed. Lawyers are not technologists, and technologists are not lawyers. This expertise gap creates blind spots: compliance risks overlooked, workflows misaligned, and adoption strategies neglected. Tech Consulting closes these gaps by injecting deep domain knowledge and practical experience into every stage of the project lifecycle.

Consultants bring clarity where complexity reigns. They help legal teams articulate requirements, select the right vendors, design efficient processes, and embed compliance controls. They also rescue failing projects, diagnosing root causes and implementing corrective measures before costs spiral out of control. In short, Tech Consulting transforms legal tech from a gamble into a governed, strategic investment.

The scope of Tech Consulting includes:

◼️Strategy Design: Aligning technology initiatives with business objectives and legal priorities.

◼️Vendor Selection: Advising on best-fit solutions based on functionality, compliance, and scalability.

◼️Process Mapping: Analysing and optimising workflows before implementation.

◼️Integration Planning: Ensuring interoperability with existing systems and data architecture.

◼️Risk Assessment: Identifying compliance, operational, and cybersecurity risks.

◼️Change Management: Driving adoption through communication and behavioural alignment.

◼️Course Correction: Rescuing underperforming or failing projects.

◼️Performance Benchmarking: Measuring ROI and system effectiveness post-implementation.

The Tech Consulting station is considered a Repeater resource within the GLS Legal Operations model.

A Repeater Resource: Supports the performance of multiple "critical" legal functions and as such represents a "ripple effect" productivity intervention point. 

The best practice features of the GLP are as follows:

◼️Expert Advisory: Consultants with deep legal and technology expertise.

◼️Benchmarking: Market insights to validate vendor choices and pricing.

◼️Compliance Integration: Privacy, retention, and security embedded in design.

◼️ROI Analysis: Data-driven evaluation of investment returns.

◼️Project Governance: Structured oversight to prevent scope creep.

◼️Training Enablement: Role-specific education for legal and business users.

◼️Continuous Improvement: Post-project reviews feeding future optimisation.

◼️Risk Registers: Documented mitigation strategies for identified risks.

◼️Vendor Accountability: SLAs and KPIs monitored throughout engagement.

◼️Change Management Framework: Communication and adoption strategies tailored to legal teams.

The Tech Consulting station delivers the following value to the Business:

◼️Risk Reduction: Avoids costly missteps and compliance failures.

◼️Cost Efficiency: Optimises investment decisions and prevents overruns.

◼️Faster ROI: Accelerates time-to-value through structured execution.

◼️Strategic Alignment: Ensures technology supports business priorities.

◼️Operational Continuity: Reduces disruption during transformation projects.

◼️Credibility: Demonstrates governance maturity to stakeholders and regulators.

For legal teams, Tech Consulting delivers:

◼️Control: Oversight of technology decisions and compliance integration.

◼️Efficiency: Streamlined processes reduce manual effort and duplication.

◼️Defensibility: Documented governance for audits and investigations.

◼️Collaboration: Structured engagement with IT, procurement, and vendors.

◼️Future-Proofing: Strategies that anticipate emerging technologies and regulations.

The Tech Consulting station is essential for:

◼️Legal Departments: Seeking to modernise operations and mitigate risk.

◼️IT Teams: Managing technical delivery aligned with legal requirements.

◼️Compliance Officers: Ensuring regulatory adherence during tech rollouts.

◼️Risk Management: Overseeing governance and assurance.

◼️Executives: Demanding confidence in transformation investments.

A legal team operating without Tech Consulting will face a wide range of inefficiencies including:

◼️Misaligned Solutions: Tools that fail to meet legal or business needs.

◼️Compliance Gaps: Privacy and security obligations overlooked.

◼️Cost Overruns: Poor planning inflates budgets and timelines.

◼️Operational Disruption: Failed rollouts stall business processes.

◼️Adoption Failure: Users revert to old habits, wasting investment.

Tech Consulting is not a technology station per se, but it heavily influences the tech environment. Its tech profile includes:

◼️Assessment Tools: For vendor scoring and risk evaluation.

◼️Integration Frameworks: Ensuring interoperability across platforms.

◼️Analytics Dashboards: Tracking ROI and adoption metrics.

◼️Compliance Checklists: Embedded in design and implementation workflows.

◼️Project Management Software: Enabling structured oversight and reporting.

1. What is tech consulting in legal operations?

It’s expert guidance for designing, optimising, and rescuing legal technology projects.

2. Why do legal teams need tech consultants?

To bridge expertise gaps between legal and technology domains.

3. How does consulting reduce risk?

By embedding compliance and governance into every stage of the project.

4. Can consultants rescue failing projects?

Yes – they diagnose root causes and implement corrective measures.

5. What is ROI analysis in tech consulting?

A data-driven evaluation of investment returns and performance metrics.

6. How do consultants support adoption?

Through change management strategies and tailored training programmes.

7. What industries need legal tech consulting?

Finance, healthcare, tech – any sector with complex compliance obligations.

8. How do consultants select vendors?

By assessing functionality, compliance, scalability, and cost-effectiveness.

9. What is course correction in tech projects?

Intervention to realign failing projects with strategic objectives.

10. How does consulting accelerate transformation?

By reducing complexity, mitigating risk, and ensuring timely delivery.