The Internal Compliance Users station focuses on the people within your organisation who interact with compliance systems - from logging incidents and managing approvals to tracking obligations and generating reports. These users are the human interface between your compliance framework and its real-world execution.

Too often, compliance systems are designed with legal or IT teams in mind, but not with the end users who must engage with them daily. The result? Low adoption, inconsistent data, and a false sense of control. This station ensures that compliance tools are intuitive, accessible, and aligned with the workflows of the people who use them.

Legal teams must identify who their internal compliance users are - not just within legal and compliance, but across business units, operations, HR, finance, and procurement. These users need training, support, and systems that make compliance easy, not burdensome.

Ultimately, this station is about democratising compliance. When internal users are empowered and engaged, compliance becomes a shared responsibility - and the legal team gains a network of allies across the business.

The scope of the Internal Compliance Users station includes:

◼️Mapping all internal user groups who interact with compliance systems

◼️Understanding user roles, workflows, and compliance touchpoints

◼️Designing user-friendly compliance interfaces and processes

◼️Providing onboarding, training, and ongoing support

◼️Monitoring system usage and adoption metrics

◼️Gathering user feedback to inform system improvements

◼️Aligning compliance tools with business processes and language

◼️Ensuring accessibility across devices and locations

In GLS legal ops speak – the Internal Compliance Users is considered a “Foundational” resource within the process ecosystem of an in-house legal team.

The Foundational Resource is a CRE that is responsible for determining the overall performance capabilities of a “critical” legal function. If it is not optimised, the function can never be optimised. 

The best practice features of the GLP are as follows:

◼️A clearly defined internal compliance user map

◼️Role-based access and tailored user experiences

◼️Embedded training and just-in-time guidance within systems

◼️Regular user feedback loops and system improvement cycles

◼️Usage analytics to monitor adoption and identify gaps

◼️Integration with business workflows and platforms (e.g., ERP, HRIS)

◼️Mobile-friendly and intuitive user interfaces

◼️Support channels for user queries and troubleshooting

The Internal Compliance Users station delivers the following value to the Business:

◼️Increases compliance system adoption and data accuracy

◼️Reduces risk of non-compliance due to user error or disengagement

◼️Enhances operational efficiency through streamlined workflows

◼️Improves audit readiness with consistent data capture

◼️Supports faster decision-making with real-time compliance inputs

◼️Reduces training and support costs through intuitive design

For the legal team, this station provides:

◼️Greater confidence in the integrity of compliance data

◼️Reduced burden on legal to manually manage compliance inputs

◼️Improved collaboration with business units on compliance matters

◼️Enhanced ability to monitor and report on compliance performance

◼️A scalable model for compliance engagement across the enterprise

◼️Increased visibility of legal’s role in enabling business operations

The Internal Compliance Users station is essential for:

◼️Legal Department Leadership

◼️Compliance Officers

◼️Legal Operations Teams

◼️Business Unit Leaders

◼️HR, Finance, and Procurement Teams

A legal team operating without an Internal Compliance Users station will face a wide range of inefficiencies including:

◼️Low adoption of compliance systems and tools

◼️Inaccurate or incomplete compliance data

◼️Increased manual intervention by legal and compliance teams

◼️Frustration and disengagement among business users

◼️Missed compliance deadlines and obligations

◼️Reduced return on investment in compliance technology

This station has a high tech profile. It requires user-centric design of compliance platforms, with a focus on usability, accessibility, and integration. Tools must be intuitive enough for non-legal users, with embedded guidance and automation to reduce friction. Analytics capabilities are essential to monitor adoption and identify areas for improvement. Integration with existing business systems (e.g., HR, finance, procurement) ensures that compliance becomes part of the natural workflow.