The Legal Services Request Form is the primary mechanism through which legal teams receive and scope work from the business. It is the structured intake point that enables legal departments to operate with clarity, consistency, and strategic intent. Without it, legal support is reactive, fragmented, and often misaligned with business priorities.

By standardising how requests are submitted, legal teams can triage work effectively, assess urgency and complexity, and allocate resources based on enterprise impact. This intake process becomes the foundation for performance analytics, forecasting, and prioritisation frameworks such as RPLV.

Critically, the request form is not just an administrative tool - it is a strategic enabler. It allows legal teams to capture demand signals, track service volumes, and identify trends that inform resourcing and budgeting decisions. It also sets clear expectations with stakeholders, improving transparency and trust.

In short, the Legal Services Request Form transforms legal from a reactive service provider into a proactive business partner - one that operates with data, discipline, and demonstrable value.

The Legal Services Request Form station typically includes:

◼️Standardised Request Templates – Ensuring consistent data capture across all business units.

◼️Digital Submission Channels – Online forms, portals, or integrated systems for ease of use.

◼️Mandatory Fields for Scoping – Capturing matter type, urgency, business impact, and deadlines.

◼️Automated Routing Rules – Directing requests to the appropriate legal team or specialist.

◼️Request Tracking & Status Updates – Providing visibility to requestors and legal teams.

◼️Integration with Matter Management Systems – Seamless transition from intake to execution.

◼️Analytics Dashboard – Monitoring volume, turnaround times, and service trends.

◼️Feedback Mechanism – Capturing satisfaction and service quality post-delivery.

In GLS legal ops, the Legal Service Request Form (LSRF) is considered a "Repeater" resource within legal operations.

A Repeater Resource: Supports multiple legal functions, ensuring that structured legal requests improve contracting, dispute resolution, compliance, and advisory services.

A well-structured LSRF enhances legal team productivity, reduces wasted time, and improves service delivery across the organization.

The best practice features of the GLP are as follows:

◼️A single, standardised intake form used across the organisation.

◼️Digital submission with automated routing and triage.

◼️Mandatory scoping fields to enable prioritisation and resource planning.

◼️Integration with legal tech platforms for seamless workflow.

◼️Real-time tracking and status updates for transparency.

◼️Analytics capability to monitor demand and performance.

◼️Feedback loops to assess service quality and improve delivery.

◼️Clear service level expectations communicated to stakeholders.

The Legal Services Request Form delivers the following value to the Business:

◼️Cost Savings – Enables efficient resource allocation and reduces wasted effort.

◼️Time Savings – Streamlines intake and triage, accelerating legal support delivery.

◼️Faster Deal Making – Ensures urgent matters are prioritised and handled promptly.

◼️Strategic Alignment – Legal support is directed to high-impact business activities.

◼️Transparency – Business units gain visibility into request status and legal capacity.

Legal teams benefit from the Legal Services Request Form through:

◼️Improved workload visibility and planning.

◼️Enhanced ability to prioritise and allocate resources.

◼️Data capture for performance analytics and forecasting.

◼️Reduced ad hoc requests and fire-fighting.

◼️Stronger stakeholder relationships through clear expectations.

◼️Foundation for RPLV scoring and strategic decision-making.

The Legal Services Request Form is essential for:

◼️General Counsel

◼️Heads of Legal Operations

◼️Legal Transformation Leads

◼️Business Unit Leaders seeking legal support

◼️Procurement and Vendor Managers

◼️Project Managers requiring legal input

A legal team operating without a Legal Services Request Form will face a wide range of inefficiencies including:

◼️Inconsistent scoping and resource allocation.

◼️Missed deadlines and stakeholder dissatisfaction.

◼️Inability to track or analyse demand trends.

◼️Reactive firefighting instead of strategic planning.

◼️Lack of transparency and accountability in service delivery.

◼️Difficulty demonstrating legal’s value to the business.

The Legal Services Request Form station leverages technology. It benefits from:

◼️Digital intake platforms or portals.

◼️Integration with matter management and workflow tools.

◼️Automation for routing and triage.

◼️Dashboards for analytics and reporting.

◼️Feedback tools for service quality tracking.